Billing Analyst

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview:

The Billing Analyst supports end-to-end billing operations and contract administration activities, ensuring accurate invoicing, contract maintenance, reporting, and customer support. This role plays a critical part in protecting revenue, maintaining billing accuracy, resolving customer inquiries, and supporting operational excellence within a fast-paced shared services environment.

Why Join This Team:

• Be part of a collaborative team responsible for critical billing and revenue operations
• Gain exposure to contract administration, reporting, audit support, and customer-facing processes
• Develop expertise in billing platforms, ERP systems, and operational analytics
• Contribute to process improvement initiatives that enhance customer experience and operational efficiency
• Work in an environment that values accuracy, accountability, and continuous learning

What You Will Do:

• Process recurring and non-recurring customer billing activities in accordance with established schedules
• Review, maintain, and update customer contracts, including amendments, renewals, upgrades, and terminations
• Create and process invoices, credit notes, billing adjustments, and ad hoc billing requests
• Investigate and resolve billing discrepancies, invoice disputes, and customer inquiries
• Monitor shared mailboxes and provide timely support to customers and internal stakeholders
• Generate and maintain operational, billing, and management reports
• Support audit activities by maintaining complete and accurate documentation
• Collaborate with collections, operations, sales, and service delivery teams to ensure billing accuracy and issue resolution
• Identify and recommend process improvements to enhance billing efficiency and controls

What You Need to Succeed:

• Bachelor's degree in Business Administration, Accounting, Finance, or a related field
• At least 2 years of experience in billing, invoicing, order management, customer service, finance operations, or shared services environments
• Strong analytical, problem-solving, and organizational skills
• Excellent English communication skills, both written and verbal
• Experience working with ERP systems, preferably SAP or similar billing platforms
• Intermediate proficiency in Microsoft Excel and Microsoft Office applications
• Strong attention to detail with the ability to manage multiple priorities and deadlines
• Customer-focused mindset with experience handling escalations and stakeholder inquiries
• Willingness to work UK hours and support onsite requirements

How We Set You Up for Success:

• Comprehensive onboarding and training on billing processes and systems
• Exposure to end-to-end billing, contract administration, and reporting activities
• Opportunities to build expertise in ERP platforms and operational analytics
• Supportive team environment focused on collaboration and knowledge sharing
• Continuous development opportunities through process improvement and cross-functional initiatives