Chromebook Service Technician

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview

This entry-level position is a great placefor career development with a lot of opportunityfor upward mobility. Our mission is to build long-lasting relationships focused on the success of our clients, and to provide outstanding service that exceeds expectations. We are looking for a technician who has the desire to learn, is reliable, and is excitedabout the opportunity to work with devices at the cutting edgeof mobile computing. This is an entry-level position to kick off your IT career. In this role you will service our K-12 clients withrepairing Chromebooks.

What You'll Do:

• Perform troubleshooting and diagnosis of hardware & software issues in Chrome and Windows environments.
• Replacement of LCDs, keyboards, motherboards, and system components.
• Document resolution steps and parts consumption in ticket software.
• Manage paperwork trail for the warranty claim process.
• Device teardown including parts testing and asset disposition.
• Complete assigned daily, weekly, and monthly tasks.
• Assist in the enrollment and rollout of new client devices.
• Complete additional training to advance career as requested.

What You'll Need:

• High School Diploma or equivalent; technical degree or certification preferred.
• Knowledge of Chromebooks and Chrome OS preferred.
• Experience with hardware repair tools and equipment required.
• A+ Certification preferred.
• Experience using Autotask Professional Services Automation Tool or similar system preferred.
• Must have the ability to work independently and collaboratively in a fast-paced environment.
• Strong problem-solving and analytical skills preferred.

Why You'll Love Xerox IT Solutions:

• Competitive compensation
• Remote work options, as well as locations across the United States
• Blue Cross Blue Shield Insurance.
• Short-term and long-term disability insurance.
• Life insurance.
• Healthcare Flexible Spending Account (FSA).
• 401(k) with employer match.
• Paid holidays.
• Employee purchase discounts
• A clear career path with opportunities for development, both personally and professionally

To our future employees. Xerox IT Solutions promisesto inspire your success. It'sour responsibility to develop your career and knowledge in an empowering environment that retainspassionate IT professionals.

With Our Technology, Build Your Future at Xerox. Apply Now!