{"id":2159809,"url":"https://alion.io/job/xerox-customer-care-specialist","title":"Customer Care Specialist","company":{"id":63913,"name":"Xerox","domain":"xerox.com","url":"https://alion.io/company/xerox-corp","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":36,"ghost_share":0,"stale_share":0,"repost_share":0.056,"time_to_fill_p50_days":16,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1081},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-09T07:55:33Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-22T02:09:41Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"About Xerox Holdings Corporation\nFor more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.\nOverview:\nJoin Xerox as a Customer Care Specialist, where you will deliver exceptional customer support across phones, email, and chat channels. In this role, you will manage customer inquiries, coordinate with internal teams to resolve issues, and ensure timely, accurate, and professional service while contributing to a customer-focused and collaborative environment.\nWhy Join This Team:\nWork with global customers and cross-functional teams in a dynamic, fast-paced environment. \nGain exposure to customer care, case management, and business operations processes. \nBuild expertise in customer support, problem-solving, and issue resolution. \nDevelop professionally within a collaborative and supportive team environment. \nBe part of an organization committed to delivering excellent customer experiences. \nWhat You Will Do:\nProvide timely and professional customer support via phone, email, and chat. \nManage and track customer cases to ensure resolution within established service levels. \nPartner with internal teams to investigate and resolve customer concerns efficiently. \nMonitor ongoing requests and proactively follow up to ensure closure and customer satisfaction. \nCommunicate updates, resolutions, and next steps clearly and professionally to customers. \nHandle escalated and complex customer issues with a solution-oriented approach. \nMaintain accurate records of customer interactions, transactions, and case activities. \nWhat You Need to Succeed:\nBachelor’s degree required. \nMinimum of 3 years of customer service experience, preferably within a BPO, shared services, or similar environment. \nStrong English communication skills, both written and verbal. \nProficiency in Microsoft Office applications, including Excel. \nExperience working in SLA-driven or high-volume customer service environments. \nStrong analytical, problem-solving, and organizational skills. \nAbility to collaborate effectively with cross-functional and global teams. \nWillingness to work a night shift schedule and weekends as business needs require. \nExperience with CRM, ticketing, or case management systems is a plus. \nBackground in order management, logistics, supply chain, or process improvement initiatives such as Lean or Six Sigma is an advantage. \nHow We Set You Up for Success:\nOpportunities to develop expertise in customer support, case management, and issue resolution. \nExposure to global teams, customers, and business operations processes. \nCollaborative environment that encourages continuous learning and knowledge sharing. \nOpportunities to contribute to process improvements and customer experience initiatives. \nFull onsite work environment at Lexmark Plaza 1, Cebu, with a night shift schedule (9:00 PM ± 2 hours).\n#LI-NL1","description_format":"text","description_chars":3488,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate 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