Field Service Technician - Syracuse, NY

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

We'rean industry leader that'srapidly growing our Technical Services division and have an immediate need for professional field service techniciansto delight our customers.

Primary Responsibilities:

• Provide outstanding service to our clients. It is imperative that our customersdevicesare working correctly, and that theyreceive top-notch service at all times.
• Use electro-mechanical skills to repair devices. Xerox providestraining by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learnour industry quickly.
• Achieve key productivity goals. This includes 5 gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, response time commitments between 2-4 hours, and keeping parts costs to a minimum.

Skills and Qualifications:

·Electro-mechanical experience includingusing a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehendelectrical schematics to properly troubleshoot systems. This could include past roles as aMilitary or Veteranwith electro-mechanical experience, HVAC/Cable Internettechnician, Electrician, Automotive Mechanicor Repair.

·Superior time management skills and RELIABILITY. Our customers are counting on you. If you'rea "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.

·Valid Driver’s License, current automobile insurance coverage meeting company specific minimums and the ability to meet the companies motor vehicle safety standards.

·This is an extremely active position that requiresthe ability to lift 50 pounds,walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially aroundelectrical components.

Here’swhat success looks like in the first 60 days:

·You have successfully navigated through our new hire trainingandcompleted the technical training courses which haveset you up for success in the following categories:

• Comprehensive understanding of our company and customer service culture.
• Clearexpectations in reference tocall load, territory alignmentand client satisfaction.
• Thorough knowledge base of the equipment and inventory needs to support your territory.
• Actively and correctly completing service calls independently.

Additional Benefits:

• Substantial growth opportunities for future career development within a supportive and collaborative company culture.
• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
• Paid time off, plus holidays and personal days.