{"id":1575021,"url":"https://alion.io/job/xerox-l1-operations-manager","title":"L1 Operations Manager","company":{"id":63913,"name":"Xerox","domain":"xerox.com","url":"https://alion.io/company/xerox-corp","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":38,"ghost_share":0,"stale_share":0,"repost_share":0.026,"time_to_fill_p50_days":12,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-01T09:29:48Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-08T04:23:15Z","board_verified":false,"closed_at":"2026-10-08T04:23:15Z","days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"About Xerox Holdings Corporation\nFor more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.\n\nJOB PURPOSE/MISSION/SUMMARY:\n Under the general supervision of the Second Line Operations Manager, the Operations Manager runs the day-to-day operations of his assigned business unit(s), ensures smooth operation within the boundaries of his KPI’s of various processes that contribute to the delivery of the services responsible for. Finds ways to make the company more productive and cost effective by providing effective methods in its business operations.\n\nKEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:\n OPERATIONS EXECUTION\n Supports the Global Execution Lead and Site Process Lead in defining performance metrics and business governance, develops and implements strategies and tactics that continuously improve performance in the delivery of customer requirements, business targets\n Executes and manages the day to day work order management operational activities\n Manages and drives resolution of customer and partner escalations\n Governs the operational KPI and reviews internally and to stakeholders\n Analyzes data and performs root cause analysis and corrective action of issues, identifying top pain points\n Drives process improvement projects in collaboration with the process team\n Supports and develops the people in the organization\n CONTINUOUS IMPROVEMENT\n Supports the process team in continuous improvement initiatives\n Brings process efficiency opportunities to the process team\n Implements processes as defined by the process team\n Works closely with the Operations Manager of the other sub-processes and other GBS end-to-end teams\n Recommends reporting enhancements to better support the operations\n Analyzes\n STRATEGIC PROJECTS\n Supports new strategic projects\n Participates in UAT sessions\n Manages adoption of new strategic projects by the team\n Provides relevant data and information in support of strategic projects, as required\n OTHER RELATIVE DUTIES ASSIGNED\n Provides training to employees, as needed\n Handles stretch assignments that vary in duration, scope, and reporting relationship, that may result in acquiring new skills and work experience.\n Others, as assigned\n OTHER OPERATIONAL RESPONSIBILITIES\n Work environment - provides a work environment that engenders positive energy, creativity and teamwork amongst employees, ensuring safety in the workplace.\n Institute rules - manages staff in accordance with company rules and procedures. Establishes departmental rules and procedures and creates work schedules that ensure achievement of departmental key objectives.\n Performance management - executes performance management process in accordance with Lexmark and department policies. Develops organizational capability looking at structure and competency of staff.\n Operational effectiveness - manages day to day operations to ensure quality output up to the standards of the company. Plans, manages and maintains systems and procedures for operating effectively and with efficiency.\n Organizational leadership - conducts continual analysis and evaluation of strategic information. Play sa significant role in long-term planning, including an initiative geared toward operational excellence.\n Communication - facilitates internal and interdepartmental communication. Provides meaningful reporting to senior management in a timely and effective manner.\n Financial management - manages department’s budget according to establish budget controls.\n Recruiter - responsible for hiring, training and coaching employees.\n Other assigned duties relative to the job.\n Work environment- provides a work environment that engenders positive energy, creativity and teamwork amongst employees, ensuring safety in the workplace.\n Institute rules- manages staff in accordance with company rules and procedures. Establishes departmental rules and procedures and creates work schedules that ensure achievement of departmental key objectives.\n Performance management- executes performance management process in accordance with Lexmark and department policies. Develops organizational capability looking at structure and competency of staff.\n Operational effectiveness- manages day-to-day operations to ensure quality output up to the standards of the company. Plans, manages and maintains systems and procedures for operating effectively and with efficiency.\n Organizational leadership- conducts continual analysis and evaluation of strategic information. Plays a significant role in long-term planning, including an initiative geared toward operational excellence.\n Communication- facilitates internal and interdepartmental communication. Provides meaningful reporting to senior management in a timely and effective manner.\n Financial management- manages department’s budget according to establish budget controls.\n Recruiter- responsible for hiring, training and coaching employees.\n Other assigned duties relative to the job.\n\nCOMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:\n Commitment to Continuous Learning- taking actions to improve personal and professional skills, knowledge and abilities, may require self-directed, self-paced learning or ensuring that you are always at the leading edge of field.\n Analyzes own performance, prepares and follows personal development plan, takes\nshort-term actions to improve performance in current job\nKeeps current in own field of expertise taking initiative to understand up-to-date\ninformation, best practices\nActively seeks feedback from others, integrates feedback into personal development\nplan and modifies thinking and behavior\nPursues long-term development plans by independently analyzing future requirements in personal career goals or industry direction\nConceptual Thinking- Ability to identify patterns or connections between situations that are not obviously related, and to identify key or underlying issues in complex situations. It includes using creative, conceptual or inductive reasoning.\n Uses basic skills and knowledge of experiences to identify problems.\nSees patterns between current situation and past situation; points out patterns, trends or missing information to others.\nApplies and modifies complex learned concepts or methods to new situations.\n⇒Clarifies complex data or situations into a clear presentation; integrates many small pieces of information to make sense of them.\nCustomer/Client Focus- Focus on discovering and meeting customer/client needs.\n Follows up on customer/client inquiries, requests, and complaints.\nMaintains clear communication with customers/clients.\nTakes personal responsibility for correcting customer/client-service problems within area of responsibility.\nMakes self-available to customers/clients particularly during critical time periods\nMakes concrete attempt to make things better for the customer/client.\n⇒Addresses underlying customer/client need, seeks information and matches needs to Services\nIdentifies solutions that have long-term benefits for the customer/client.\nDeveloping Others- fostering the long-term learning or development of others\n Expresses positive expectations of others regarding future abilities or potential to learn\nGives detailed instructions to explain how to do task, gives on-the-job demonstrations and helpful suggestions\nGives reasons for tasks and uses methods such as questioning to confirm others have understood directions\nGives specific feedback, positive and corrective, and assesses competence of others so as to delegate full responsibility when they are ready\nGives constructive behavioral and performance feedback rather than criticizing personal traits\nDoes longer-term coaching or training of others, arranging appropriate assignments and experiences to foster learning, and build skills\nDesigns new programs to meet training needs of staff\nInitiative / Proactivity- Take independent action or proactively create opportunities to resolve or prevent problems in keeping with role.\n Shows persistence in overcoming obstacles when things do not go smoothly.\nAddresses present problems rather than ignoring them.\nActs proactively in the short term (one to three months ahead)\nActs proactively with an eye on the current semester/year (four to twelve months ahead)\n⇒Anticipates and acts with future in mind (one to two years ahead).\nLeadership- Taking a role as leader of a team or other group. Leadership is often, but not always, shown from a position of formal authority.\n Manages meetings- sets agendas and objectives, controls time, gives assignments.\nKeeps those affected by decisions informed and provides reasons for decisions.\nUses formal authority and power in a fair manner; treats everyone fairly.\nPromotes team effectiveness - enhances team morale and productivity; publicly credits others.\nPreserves the team and its reputation in the organization.\n⇒Positions self as leader - models desired behavior; secures team members’ “buy-in\" regarding team mission, goals, and policies.\nCommunicates a compelling vision\nStrategic Business Sense- The ability to understand the business implications of decisions and the ability to strive to improve organizational performance. It requires an awareness of business issues, processes and outcomes as they impact the organization and the customer.\n Understands basic business fundamentals - how own job fits in relation to the bottomline\nUnderstands tactical business fundamentals and incorporates them into decision making\nIs aware of general economic conditions and competitive impact on organization and\ncustomers\nThinks in strategic terms when evaluating own strategic actions against organization\nstrategic goals\nProactive in planning actions to align with organizations strategic goals and to meet\nexternal events\nTeamwork and Cooperation- Working co-operatively with others, being part of a team, working together, as opposed to working separately or competitively.\n Co-operates by participating with others in doing own share of work.\nKeeps others informed of relevant or useful information.\nExpresses positive expectations of team members.\nEncourages group members to contribute.\nValues and solicits ideas and opinions from others.\nAssists others in the accomplishment of team goals.\nActs to promote positive climate, good morale, and cooperation within the team.\n⇒Brings team conflict out into the open and encourages or facilitates a beneficial\nresolution\nPerformance Planning, Feedback & Evaluation- Enabling and developing direct reports through effective use of the Performance Management and Employee Development processes. Demonstrates competency in such activities as goal setting, training and development, career planning, performance coaching and performance evaluation.\n Novice: Limited understanding; is given clear and specific instructions to get job done.\nWorking Knowledge: Understands enough to independently handle most tasks in this area most of the time but is supplied with direction for work objectives.\nExperienced Knowledge: Technically experienced and fully competent; can exercise independent judgment regarding all technical issues; understands how area of knowledge relates to broader issues.\n⇒Expert Knowledge: Specialist knowledge of the area; is relied on for guidance.\nTeaching Knowledge: Understands which aspects of this knowledge area need\nto be transferred to others in order to achie...","description_format":"text","description_chars":13125,"description_truncated":true,"requirements":{"experience_years_min":5,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Printers & Scanners","Managed Print Services"],"lifecycle":[{"event":"open","at":"2026-10-01T09:29:48Z"},{"event":"close","at":"2026-10-08T04:23:15Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/xerox-l1-operations-manager","json_url":"https://alion.io/job/xerox-l1-operations-manager.json","meta":{"generated_at":"2026-10-09T03:54:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3176,"day_limit":5000,"remaining_today":1824,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":63913},"rest":"https://alion.io/mcp/rest/get_company?id=63913"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fxerox-l1-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fxerox-l1-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fxerox-l1-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/xerox-l1-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fxerox-l1-operations-manager"}]}