{"id":193878,"url":"https://alion.io/job/xerox-newsroom-application-support-analyst-o2c","title":"Application Support Analyst (O2C)","company":{"id":63913,"name":"Xerox","domain":"xerox.com","url":"https://alion.io/company/xerox-corp","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":31,"ghost_share":0,"stale_share":0,"repost_share":0.032,"time_to_fill_p50_days":18,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":20000,"period":"year","method":"role_country_seniority_unknown","sample_n":14},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Cognos","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Linux","optional":false},{"name":"Oracle","optional":false},{"name":"Oracle ERP","optional":false},{"name":"Red Hat","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"Teradata","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-03T05:44:11Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-11-05T22:33:08Z","board_verified":true,"closed_at":null,"days_open":63,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":63},"description":"About Xerox Holdings Corporation\nAt Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.\nPosition Summary:\n We are seeking an experienced Application Support Analyst to oversee Production Operations and Service Delivery for Order to Cash (O2C) systems and critical enterprise/legacy applications across US and Canada. This role ensures the reliability, stability, and performance of applications supporting billing, invoicing, collections, and other financial processes, while leading cross-functional teams and managing vendor relationships.\n The successful candidate will have a strong background in both technical operations and financial systems, ensuring seamless support across platforms such as Siebel CRM, Oracle EBS, OBIA, Cognos Reporting, TeraData, PeopleSoft, Mainframe systems, and other legacy and cloud-based applications in hybrid environments (Azure, on-prem, mainframe, and distributed platforms).\n Key Responsibilities:\n Operational & Application Support\n Lead end-to-end production operations for Order to Cash systems and enterprise legacy applications (XTRC, XCL).\nOversee daily support for platforms including:\nOracle EBS (Service Contracts, Billing and Presentment)\nSiebel CRM, OBIA, Cognos, Collections\nFAS Billing Tool, Lockbox, Hadius (ACH payments), PeopleSoft, iProcurement, RFP systems\nMainframe Finance, Oracle Legacy Applications, TeraData\nEnsure accurate and timely processing of billing, invoicing, collections, and financial reporting, especially for Yearly Launch and Restatement processes.\n Governance, Compliance & SLA Management\n Act as the Production Gatekeeper for all changes, releases, and deployments, ensuring production readiness.\nManage incident, problem, and change management processes using ITSM tools (e.g., ServiceNow).\nDefine, monitor, and report on SLA/CPI/KPI metrics, driving performance improvements across internal teams and third-party vendors.\nEnsure full compliance with IT governance, security, and audit standards.\n Vendor & Stakeholder Management\n Lead coordination across internal IT, business units, and multiple service providers.\nManage vendor relationships and software portfolios, ensuring contractual and service obligations are met.\nCollaborate with Finance and business stakeholders to capture requirements, address service gaps, and implement process enhancements.\n Leadership & Continuous Improvement\n Drive operational readiness and support for system upgrades, integrations, and application modernization initiatives.\nResolve high-priority incidents impacting critical financial or business systems, including cross-platform issues (e.g., mainframe to cloud).\nPromote a culture of continuous service improvement and innovation in service delivery.\nLead, coach, and mentor technical teams, fostering collaboration and excellence in a high-pressure, revenue-critical environment.\n Qualifications & Expertise:\n Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).\n10+ years of IT Service Delivery or Application Support experience\nProven expertise in managing enterprise and legacy applications across Windows, Linux (Solaris/RedHat), Mainframe, Azure hybrid environments.\nDeep experience with Siebel CRM, Oracle EBS, OBIA, Collections, Cognos, TeraData, Mainframe Finance, and related tools.\nStrong understanding of Order to Cash (O2C) business processes and financial operations.\nSolid background in application development, integration, and database technologies (Oracle, SQL/PLSQL).\nFamiliarity with ITIL practices; ITIL certification is a plus.\nStrong vendor management, SLA governance, and incident/problem management expertise.\nExcellent communication, leadership, and stakeholder engagement skills in global, multi-vendor environments.\n Preferred Tools & Technologies:\n ServiceNow or other ITSM platforms\nOracle EBS, Siebel CRM\nMainframe (z/OS), Solaris, RedHat\nSQL/PLSQL, Cognos, OBIA, TeraData\nPeopleSoft, iProcurement, Lockbox, Hadius","description_format":"text","description_chars":4343,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Printers & Scanners","Managed Print Services"],"lifecycle":[{"event":"open","at":"2026-09-03T05:44:11Z"},{"event":"close","at":"2026-09-06T05:49:04Z"},{"event":"restore","at":"2026-09-14T19:55:37Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":4,"green_card_filings_12m":0,"median_offered_wage_usd":182500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0},{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; 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