{"id":2159810,"url":"https://alion.io/job/xerox-operations-lead","title":"Operations Lead","company":{"id":63913,"name":"Xerox","domain":"xerox.com","url":"https://alion.io/company/xerox-corp","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":35,"ghost_share":0,"stale_share":0,"repost_share":0.029,"time_to_fill_p50_days":13,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":43000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1353},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-09T07:55:33Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-11T21:10:57Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Xerox Holdings Corporation\nFor more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.\nThe Operations Lead (OL) is an integrated management and process+systems expert role\n responsible for a wide number of activities to support the business. They are first-level points\n of contact for the team/geography/stakeholder assignments, where they will deliver escalation\n resolution.\n Depending on the area assignment, they support the business with the day-to-day operations,\n including the team’s performance and quality management objectives and/or serve as the\n definitive sources of knowledge for the geography who contribute their expertise to enhance\n organizational efficiency and ensure defined requirements are met.\n The role is accountable as the subject matter expert to the L1/L2 Specialists and the assigned\n team or process; being the technical consultant, coach, and trainer; supporting initiatives and\n activities of the Process Analyst on process governance and continuous improvements; and\n acting as a back-up or overflow support of the assigned function. The person is also responsible\n for operational high-level supervisory transactions related to his/her core function in support\n of the Operations Manager.\n KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:\n Act as the Operations Lead on core function/shift/geography assigned.\nProvide consultations to internal or external teams that require the technical or process\nor E2E expertise\n Provide supervisory floor support to operations for any business-related activities &\n issues. Support the operations manager in all operational aspects of the role.\n Collaborate with other Operations Leads, project managers, and stakeholders to ensure\n alignment for business objectives/requirements.\n Conduct initial investigation and Root Cause Analysis for the resolution of escalations and\n operational issues.\n Be the primary escalation contact for the operations managers with the stakeholders, as\n needed, particularly when there is a large scope and stakeholder management from the\n operations manager.\n Identify chronic process and system issues and work with Process Analyst for resolution.\nWork with Tech Ops, Business Applications Support and IT/EBA for timely and effective\nissue resolution.\n Work with Process Analysts for process improvement activities.\nSupport governance activities to ensure process adherence and business controls\ncompliance.\n Perform quality audits and metrics tracking for current or new process rollouts.\nConduct User Acceptance Tests for process changes.\nTechnical Coach and Process Trainer\n Conduct technical coaching and process mentoring to targeted specialists in the\n organization.\n Co-develop process training and training materials.\nConduct on-boarding or refresher process training.\nSupport the Operations Manager in the development of the Training Needs Analysis\n(TNA)\n Other Responsibilities\n Execute day-to-day transactions of the prescribed processes according to the standard\n and global policy and procedures.\n As needed, act as the back-up and overflow support to the operational specialists.\nAs needed, act as the back-up and overflow support to the Process Analyst.\nAs needed, act as the back-up to the 1st level Operations manager\nCOMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:\n Ability to quickly learn and become an expert in different system-driven tasks and\n flows. Including current hyper-automation systems that can enable increased\n efficiency.\n Leadership abilities to direct, coach, mentor.\nMust be able to learn processes and system to a great level of detail.\nMust be able to multitask efficiently. Must work well with deadlines and other job\nstresses.\n Must be proficient in other Microsoft Office applications: Word, PowerPoint, Excel,\n Visio; knowledge on Access and hyper automation tools is a plus\n Professional and excellent written and oral communications skills; Individual will need\n to constantly communicate with international counterparts and internal customers /\n stakeholders.\n Strong analytical skills using various problem-solving methods and systems necessary.\nWell-developed interpersonal skills. Ability to get along well with diverse personalities;\nmature-flexible.\n Pays attention to details of areas affecting incoming work and affected by outgoing\n work product.\n Systematic, strong analytical, organizational, and reasoning abilities.\nHigh energy level, comfortable performing multifaceted projects in conjunction with\nnormal activities\n Ability to establish credibility and be decisive-but able to recognize and support the\n organization's preferences and priorities.\n Strong focus on the customer and the operational aspects of the business\nSound administrative skills.\nEDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:\n BA/BS degree in Business Management, Engineering, Computer Science, IT (Information\n Technology) or equivalent. Master's degree in business administration a plus.\n Supervisory experience is preferred.\nA minimum of 2 years operational experience in data analysis/management and the\ndelivery of operations through use of technology solutions including the use of Enterprise\n Resource Planning solutions.\n Experience with transactional operations execution to defined service level agreements\n and quality.\n Knowledge and experience in finance, business, and economics. The individual will be\n involved in client/stakeholder interactions.\n Background with distribution, planning, and order management processes\nSound administrative skills.","description_format":"text","description_chars":6179,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Printers & Scanners","Managed Print Services"],"lifecycle":[{"event":"open","at":"2026-10-09T07:55:33Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":13,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/xerox-operations-lead","json_url":"https://alion.io/job/xerox-operations-lead.json","meta":{"generated_at":"2026-10-11T22:58:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13308,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":63913},"rest":"https://alion.io/mcp/rest/get_company?id=63913"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fxerox-operations-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fxerox-operations-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fxerox-operations-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/xerox-operations-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fxerox-operations-lead"}]}