{"id":2159811,"url":"https://alion.io/job/xerox-operations-manager","title":"Operations Manager","company":{"id":63913,"name":"Xerox","domain":"xerox.com","url":"https://alion.io/company/xerox-corp","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":35,"ghost_share":0,"stale_share":0,"repost_share":0.029,"time_to_fill_p50_days":13,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":29000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1617},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T07:55:33Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T16:26:02Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About Xerox Holdings Corporation\nAt Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.\nKEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:\nOPERATIONS EXECUTION\nSupports the second line Manager and SPL in defining performance metrics and\nbusiness governance, develops and implements strategies and tactics that\ncontinuously improve performance in the delivery of customer requirements,\nbusiness targets.\nExecutes and manages the day-to-day work order management operational\nactivities\nManages and drives resolution of customer and partner escalations.\nGoverns the operational KPI (Key Performance Indicators) and reviews internally\nand to stakeholders.\nAnalyzes data and performs root cause analysis and corrective action of issues,\nidentifying top pain points.\nDrives process improvement projects in collaboration with the process team.\nSupports and develops the people in the organization.\nCONTINUOUS IMPROVEMENT\nSupports the process team in continuous improvement initiatives.\nBrings process efficiency opportunities to the process team.\nImplements processes as defined by the process team.\nWorks closely with the Operations Manager of the other sub-processes and other\nGBS end-to-end teams\nRecommends reporting enhancements to better support the operations.\nAnalyzes data to effectively introduce/recommend solutions to problems\nSTRATEGIC PROJECTS\nSupports new strategic projects\nParticipates in UAT (User Acceptance Testing) sessions\nManages adoption of new strategic projects by the team\nProvides relevant data and information in support of strategic projects, as required\nOTHER RELATIVE DUTIES ASSIGNED\n1. Provides training to employees, as needed\n2. Handles stretch assignments that vary in duration, scope, and reporting relationship,\nthat may result in acquiring new skills and work experience.\n3. Others, as assigned\nOTHER OPERATIONAL RESPONSIBILITIES\n1. Work environment - provides a work environment that engenders positive energy,\ncreativity, and teamwork amongst employees, ensuring safety in the workplace.\n2. Institute rules - manages staff in accordance with company rules and procedures.\nEstablishes departmental rules and procedures and creates work schedules that\nensure achievement of departmental key objectives.\n3. Performance management - executes performance management process in\naccordance with Lexmark and department policies. Develops organizational\ncapability looking at structure and competency of staff.\n4. Operational effectiveness manages daily operations to ensure quality output up to\nthe company's standards. Plans, manages, and maintains systems and procedures\nfor operating effectively and with efficiency.\n5. Organizational leadership - conducts continual analysis and evaluation of strategic\ninformation. Play a significant role in long-term planning, including an initiative\ngeared toward operational excellence.\n6. Communication - facilitates internal and interdepartmental communication.\nProvides meaningful reporting to senior management in a timely and effective\nmanner.\n7. Financial management - manages department’s budget according to establish\nbudget controls.\n8. Recruiter - responsible for hiring, training and coaching employees.\n9. Other assigned duties relative to the job.\nCOMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:\nCommitment to Continuous Learning - taking actions to improve personal and\nprofessional skills, knowledge, and abilities, may require self-directed, self-paced learning\nor ensuring that you are always at the leading edge of field.\nAnalyzes own performance, prepares, and follows personal development plan,\ntakes short-term actions to improve performance in current job\nKeeps current in own field of expertise taking initiative to understand up to date\ninformation, best practices\nActively seeks feedback from others, integrates feedback into personal\ndevelopment\nplan and modifies thinking and behavior\nPursues long-term development plans by independently analyzing future\nrequirements in personal career goals or industry direction\nConceptual Thinking - Ability to identify patterns or connections between situations that\nare not obviously related, and to identify key or underlying issues in complex situations. It\nincludes using creative, conceptual, or inductive reasoning.\nUses basic skills and knowledge of past experiences to identify problems.\nSee patterns between current and past situations; point out patterns, trends, or\nmissing information to others.\nApplies and modifies complex learned concepts or methods to new situations.\n⇒ Clarifies complex data or situations into a clear presentation; integrates many\nsmall pieces of information to make sense of them.\nCustomer/Client Focus - Focus on discovering and meeting customer/client needs.\nFollows up on customer/client inquiries, requests, and complaints.\nMaintains clear communication with customers/clients.\nTakes personal responsibility for correcting customer/client-service problems within\narea of responsibility.\nMakes self available to customers/clients particularly during critical time periods\nMakes concrete attempts to make things better for the customer/client.\n⇒ Addresses underlying customer/client need, seeks information, and matches\nneeds to Services\nIdentifies solutions that have long-term benefits for the customer/client.\nDeveloping Others - fostering the long-term learning or development of others\nExpresses positive expectations of others regarding future abilities or potential to\nlearn\nGives detailed instructions to explain how to do task, gives on-the-job\ndemonstrations and helpful suggestions\nGives reasons for tasks and uses methods such as questioning to confirm others\nhave understood directions\nGives specific feedback, positive and corrective, and assesses competence of\nothers to delegate full responsibility when they are ready\nGives constructive behavioral and performance feedback rather than criticizing\npersonal traits\nDoes longer-term coaching or training of others, arranging appropriate\nassignments and experiences to foster learning, and build skills\nDesigns new programs to meet training needs of staff\nInitiative / Proactivity - Take independent action or proactively create opportunities to\nresolve or prevent problems in keeping with role.\nShows persistence in overcoming obstacles when things do not go smoothly.\nAddresses present problems rather than ignoring them.\nActs proactively in the short term (one to three months ahead)\nActs proactively with an eye on the current semester/year (four to twelve months\nahead)\n⇒ Anticipates and acts with future in mind (one to two years ahead).\nLeadership - Taking a role as leader of a team or other group. Leadership is often, but\nnot always, shown from a position of formal authority.\nManages meetings- sets agendas and objectives, controls time, gives assignments.\nKeeps those affected by decisions informed and provides reasons for decisions.\nUses formal authority and power in a fair manner; treats everyone fairly.\nPromotes team effectiveness - enhances team morale and productivity; publicly\ncredits others.\nPreserves the team and its reputation in the organization.\nPositions self as leader - models desired behavior; secures team members’ “buy -\nin” regarding team mission, goals, and policies.\nCommunicates a compelling vision\nStrategic Business Sense - The ability to understand the business implications of\ndecisions and the ability to strive to improve organizational performance. It requires an\nawareness of business issues, processes, and outcomes as they impact the organization\nand the customer.\nUnderstands basic business fundamentals - how own job fits in relation to the\nbottom line\nUnderstands tactical business fundamentals and incorporates them into decision\nmaking\nIs aware of general economic conditions and competitive impact on organization\nand\ncustomers\nThinks in strategic terms when evaluating own strategic actions against\norganization\nstrategic goals\nProactive in planning actions to align with organizations strategic goals and to\nmeet\nexternal events\nTeamwork and Cooperation - Working co-operatively with others, being part of a\nteam, working together, as opposed to working separately or competitively.\nCo-operates by participating with others in doing own share of work.\nKeeps others informed of relevant or useful information.\nExpresses positive expectations of team members.\nEncourages group members to contribute.\nValues and solicits ideas and opinions from others.\nAssists others in the accomplishment of team goals.\nActs to promote positive climate, good morale, and cooperation within the team.\n⇒ Brings team conflict out into the open and encourages or facilitates a beneficial\nresolution\nPerformance Planning, Feedback & Evaluation - Enabling and developing direct\nreports through effective use of the Performance Management and Employee Development\nprocesses. Demonstrates competency in such activities as goal setting, training and\ndevelopment, career planning, performance coaching and performance evaluation.\nNovice: Limited understanding; is given clear and specific instructions to get job\ndone.\nWorking Knowledge: Understands enough to independently handle most tasks in\nthis area most of the time but is supplied with direction for work objectives.\nExperienced Knowledge: Technically experienced and fully competent; can\nexercise independent judgment regarding all technical issues; understands how\narea of knowledge relates to broader issues.\n⇒ Expert Knowledge: Specialist knowledge of the area; is relied on for guidance.\nTeaching Knowledge: Understands which aspects of this knowledge area need\nto be transferred to others to achieve\nProject Management - The ability to plan and organize resources to deliver required\nobjectives in a defined situation.\nNovice: Limited understanding; is given clear and specific instructions to get job\ndone.\nWorking Knowledge: Understands enough to independently handle most tasks in\nthis area most of the time but is supplied with direction for work objectives.\nExperienced Knowledge: Technically experienced and fully competent; can\nexercise independent judgment regarding all technical issues; understands how\narea of knowledge relates to broader issues.\nExpert Knowledge: Specialist knowledge of the area; is relied on for guidance.\nTeaching Knowledge: Understands which aspects of this knowledge area need to\nbe transferred to others to achieve organizational goals; plays a role in transferring\nskills and knowledge to others.\nEDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:\nCollege degree, minimum of 2 years management experience from an IT-enabled\ncompany","description_format":"text","description_chars":10972,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":2,"team_size_min":null,"manages_managers":true,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Printers & Scanners","Managed Print Services"],"lifecycle":[{"event":"open","at":"2026-10-09T07:55:33Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":13,"reasons":["conf:3","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/xerox-operations-manager","json_url":"https://alion.io/job/xerox-operations-manager.json","meta":{"generated_at":"2026-10-12T17:54:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28724,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":63913},"rest":"https://alion.io/mcp/rest/get_company?id=63913"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fxerox-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fxerox-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fxerox-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/xerox-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fxerox-operations-manager"}]}