{"id":1890373,"url":"https://alion.io/job/xerox-order-support-specialist-2","title":"Order Support Specialist","company":{"id":63913,"name":"Xerox","domain":"xerox.com","url":"https://alion.io/company/xerox-corp","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":39,"ghost_share":0,"stale_share":0,"repost_share":0.051,"time_to_fill_p50_days":17,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":23000,"period":"year","method":"role_country_seniority_unknown","sample_n":33},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T04:43:53Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-24T16:13:28Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"About Xerox Holdings Corporation\nFor more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.\nJob Purpose:\nThe Order Support Specialist - Buyouts, Credits & Checklist Review supports revenue realization and margin performance by ensuring proposals, customer documentation, buyout information, credit approvals, and lease requirements are complete, accurate, compliant, and processed within defined service-level agreements (SLAs). Through rigorous validation and cross-functional coordination, the role minimizes funding delays and financial risk while supporting a consistent, high-quality customer and sales experience.\nScope:\nAs an integral member of the Business Operations team, this position manages request queues, validates CPQ and PREO records, reviews buyout and credit requirements, confirms customer documentation, and facilitates seamless handoffs to downstream processing teams. By maintaining strong quality and compliance standards across pre-signature and post-signature activities, the role improves operational efficiency, protects transaction integrity, and supports timely order processing and funding.\nKey Responsibilities:\nQueue monitoring\nActively monitor and manage request queues within defined SLAs, including\nBuyout information requests\nBuyout Quote requests\nCredit requests (Lease and Cash)\nLease Rate requests\nValidation\nPending Signature\nReview Signature\nChange requests - TBD\nProposal Validation\nReview and validate submitted proposals based on submission type.\nPre-signature: Proposal created prior to sending documents to the customer.\nSignature: Proposal submitted with customer-signed documentation.\nReview CPQ and PREO records and associated documentation, when applicable, within the defined SLA for:\nAccuracy and completeness\nCorrect sale type (cash vs. lease)\nRequired pricing and discount approvals\nBuyout information and Quote accuracy for pre-signature and post-signature transactions, ensuring details are current, correct, and aligned with the deal structure, including keep vs. return and partial buyouts.\nValid credit approvals for lease or cash transactions, ensuring approvals are not expired and cover the full deal amount for pre-signature and post-signature processing\nComplete lease rate requirements and generation of the representative rate\nFull adoption, understanding, and implementation of the 75/5 rule\nCompliance with the lease exception process\nMatching customer legal name across CPQ, ERP, and credit approvals\nAuthorized signatory title in accordance with lease company requirements\nCorrect contract number for replacements, rewrites, or add-ons\nCorrect customer classification as New, Net New Logo, or Current Customer\nCompletion of the Quote Validation Checklist\nBuyout & Credit Administration\nResearch and clear credit stipulations\nCommunicate credit and buyout approval requirements to the sales team through CPQ chat and ensure all requirements are met\nCoordinate with the Customer Master team to ensure customer records are created in eA\nDocument & Pending Signature Management\nGenerate the paperwork packet to be sent to the customer and/or sales representative through DocuSign\nComplete the Pending Signature Checklist\nGenerate required paperwork for pre-signature submissions or when existing signed documents are incomplete or incorrect\nSend documentation to customers through DocuSign on behalf of the sales representative\nPending Signature Review\nEnsure all documentation is properly executed before advancing the transaction to the post-signature team\nComplete the Pending Signature Review Checklist within the 4-hour SLA\nHandoff & Processing\nTransfer completed and validated paperwork to the HCL team by moving proposals to the “Under Review” queue, triggering job number creation in PREO, and moving the job to the post-signature support team\nEnsure accurate and timely transitions to downstream teams to prevent funding delays\nSkills & Competencies:\nStrong attention to detail and commitment to accuracy\nAbility to manage multiple requests and priorities in a fast-paced environment\nFamiliarity with contract documentation, buyouts, credit approvals, lease requirements, and order-processing workflows\nStrong written and verbal communication skills\nAbility to collaborate effectively across Sales, Operations, Customer Master, leasing, and downstream processing teams\nAbility to meet SLAs while maintaining high-quality and compliance standards\nSound judgment in identifying documentation gaps, financial risk, and process exceptions","description_format":"text","description_chars":5169,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Printers & Scanners","Managed Print Services"],"lifecycle":[{"event":"open","at":"2026-10-05T04:43:53Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.665,"p_room":0.55,"age_days":19,"expected_fill_days":17,"reasons":["conf:2","velocity","win:tail","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/xerox-order-support-specialist-2","json_url":"https://alion.io/job/xerox-order-support-specialist-2.json","meta":{"generated_at":"2026-10-24T18:54:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27671,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":63913},"rest":"https://alion.io/mcp/rest/get_company?id=63913"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fxerox-order-support-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fxerox-order-support-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fxerox-order-support-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/xerox-order-support-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fxerox-order-support-specialist-2"}]}