Service Delivery Manager I - Basking Ridge, NJ

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

OverviewXerox is seeking a Service Delivery Management Professional Ito support healthcare customers in the New Jersey area. This is a highly customer-facing, field-based role responsible for coordinating customer projects, assessments, implementations, inventory activities, and ongoing service delivery requirements. The role works closely with Xerox internal teams and customer stakeholders to help ensure contracted service levels, customer satisfaction, and business objectives are achieved. What you’ll do

• Coordinate customer projects, assessments, installations, implementations, and ongoing service delivery activities
• Support healthcare customers across the assigned New Jersey territory
• Maintain strong customer relationships and help ensure service commitments are delivered within cost targets
• Partner with internal Xerox teams and customer stakeholders to drive successful delivery outcomes
• Support ongoing inventory and operational requirements tied to service delivery

• Strong project management experience and skills
• Excellent organizational skills
• Strong customer-facing and customer service experience
• Strong communication and stakeholder management skills
• Ability to manage multiple projects and priorities at once
• Proficiency in Excel, Outlook, and PowerPoint
• IT knowledge is helpful, but not required