ServiceNow Developer

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

The candidate will work in a Core ServiceNow developer and support the application as when required. Candidate will be responsible for collaborating with global business users and other IT teams. The candidate is expected to understand key business objectives and IT delivery capabilities to provide suitable solutions in ServiceNow platform.

Skill Set Requirement:

The ideal candidate should have

• BE/BTech/ME/MTech/MCA degree with over 7-8 year’s experience in ServiceNow.
• Ability to work independently with/without little supervision - based on requirement
• Good communication skills will be necessary to work with Global counterparts
• Ability to learn quickly is important as we use very broad spectrum of technologies
• Participate in SCRUM, Sprint, and ad-hoc calls, providing informed inputs across all modules.
• Proactively assist with team-wide issues, even if not directly owned.
• Handle ServiceNow Vendor Calls for any high-priority issues.
• Manage the ServiceNow Vendor Portal for activities like upgrade scheduling, patching, and coordination.
• Investigate and determine the root cause of major incidents handled by the team.
• Willingness to work outside normal business hours on unplanned high priority issues/incidents and planned production deployments (such as upgrades)
• Should have a strong working knowledge & fundamental understanding of technical and industry best practices in the areas of:
• IT Service Management (Incident/Change/Problem/Catalog Items).
• Instance Upgrade testing and bug fixing.
• Data Import & Transform Maps.
• Scripting Knowledge -Java, Jelly, Angular JS.
• Basic knowledge on Configuration Management (CMDB).
• Workflow Development.
• Business rules, Client scripts, UI actions and UI Policies, Macros.
• Instance Security configuration best practices

Module Knowledge

• API Calls.
• ServiceNow Orchestration/Automation with Azure, PowerShell.
• Inbound / Outbound Notifications.
• Platform Analytics Experience, Database views and Dashboard.
• Basic of Discovery Jobs, Certification Inventory.
• IT Business management. (IDEA/Demand/Project/Story/SCRUM TASK).
• Custom Application.
• Configuration Management (CMDB)
• Automated Testing Framework (ATF), Test Management 1.0,2.0
• ServiceNow Integration with Third party tool.
• Mid Server
• Knowledge Management
• Service Portal Widget
• Virtual Agent/Chat Bot/Machine Learning.
• Flow Designer.
• Service Operation Workspace
• Basic of Azure DevOps
• Basic knowledge of Clouds (Azure/AWS/OCI)
• Security Incident Response Module
• Vulnerability Response
• Service Bridge
• SAFe module
• ServiceNow version upgrade.
• Basic of Gen/Open AI
• Human Resource Service Delivery (HRSD)
• Employee Center/Portal
• The following additional skills would be considered a strong plus

• ITIL Certification or Knowledge.
• Basic knowledge of Windows/Network Infrastructure.
• Scripting Knowledge HTML, CSS,
• Certification on different modules of ServiceNow