{"id":2335578,"url":"https://alion.io/job/xerox-technical-services-ops-support-specialist","title":"Technical Services Ops Support Specialist","company":{"id":63913,"name":"Xerox","domain":"xerox.com","url":"https://alion.io/company/xerox-corp","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":35,"ghost_share":0,"stale_share":0,"repost_share":0.029,"time_to_fill_p50_days":13,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":39000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1206},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":true}],"status":"live","first_seen_at":"2026-10-12T09:57:22Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T22:23:27Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Xerox Holdings Corporation\nFor more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.\nOverview:\nThe Technical Services Ops Support (TSOS) Specialistis responsible for providing operational and back-office support through phone, email, and chat channels. This role focuses on supporting day-to-day service operations, coordinating with stakeholders, managing operational activities, and ensuring service delivery objectives are met. The position plays a critical role in maintaining operational efficiency while delivering a high-quality support experience to both internal and external customers.\nWhy Join This Team:\nBe part of a growing operations team supporting critical business functions.\nGain experience working with stakeholders across multiple departments.\nDevelop expertise in service operations, customer support, and workforce coordination.\nWork in a collaborative environment focused on operational excellence.\nBuild leadership, communication, and analytical skills while supporting business-critical processes.\nWhat You Will Do:\nProvide back-office support through phone, email, and chat channels.\nCoordinate and support operational activities to ensure service delivery goals are achieved.\nCommunicate effectively with internal stakeholders, vendors, suppliers, and support teams.\nMonitor work activities and provide administrative and operational support as required.\nResolve customer and operational inquiries while maintaining high service quality standards.\nUtilize Excel and reporting tools to manage and analyze operational data.\nSupport process improvements and contribute to overall team productivity.\nWhat You Need to Succeed:\nMinimum 5 years of overall work experience.\nAt least 2 years of customer service experience.\nStrong verbal and written communication skills.\nExcellent problem-solving and organizational skills.\nAbility to work effectively in a fast-paced operational environment.\nPreferred Qualifications:\nAdvanced Microsoft Excel skills.\nStakeholder management experience.\nVendor and supplier management experience.\nLeadership or team coordination experience.\nExperience supporting operations, customer service, or service delivery functions.\nHow We Set You Up for Success:\nStructured onboarding and training program.\nExposure to service operations and stakeholder management.\nContinuous learning opportunities to strengthen operational and leadership capabilities.\nSupportive team environment with regular collaboration across departments.\nCareer growth opportunities within operations and service support functions.\n#LI-KM1\n#LI-HYBRID","description_format":"text","description_chars":3235,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Growth opportunities"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Printers & Scanners","Managed Print Services"],"lifecycle":[{"event":"open","at":"2026-10-12T09:57:22Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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