{"id":1512231,"url":"https://alion.io/job/xerox-tecnico-en-sitio-2","title":"Técnico en Sitio","company":{"id":63913,"name":"Xerox","domain":"xerox.com","url":"https://alion.io/company/xerox-corp","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":34,"ghost_share":0,"stale_share":0,"repost_share":0.029,"time_to_fill_p50_days":16,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":32000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":9606},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-30T08:19:10Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-18T23:58:18Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"About Xerox Holdings Corporation\nFor more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.\nLexmark una Subsidiaria de Xerox\n\nDescripción general\n En Xerox buscamos un(a) Técnico(a) de Soporte en Sitio para brindar atención y soporte directamente en las instalaciones de nuestros clientes, contribuyendo a mantener la correcta operación y disponibilidad de los equipos de impresión.\n Esta posición será responsable del monitoreo y administración de equipos, atención de incidentes y requerimientos, gestión de consumibles y seguimiento de indicadores de servicio, manteniendo una comunicación efectiva con usuarios y diferentes áreas para garantizar la continuidad del servicio.\n ¿Por qué unirte a nuestro equipo?\n Forma parte de un equipo enfocado en brindar una excelente experiencia de servicio a nuestros clientes.\n Desarrolla tus conocimientos técnicos trabajando directamente con equipos de impresión y usuarios.\n Participa en actividades de soporte, implementación y administración de equipos.\n Colabora con diferentes áreas para asegurar el cumplimiento de los niveles de servicio establecidos.\n Principales responsabilidades\n Monitorear y administrar los equipos de impresión instalados en las instalaciones del cliente.\n Atender y dar seguimiento a incidentes y requerimientos de los usuarios.\n Gestionar los consumibles necesarios para garantizar la continuidad de las operaciones.\n Monitorear y dar seguimiento a las alertas relacionadas con consumibles.\n Dar seguimiento a indicadores de servicio, incluyendo niveles de servicio (SLA), disponibilidad y productividad.\n Apoyar en implementaciones, movimientos, altas y bajas de equipos.\n Brindar soporte a usuarios y atender requerimientos relacionados con equipos de impresión.\n Mantener una comunicación efectiva con clientes internos y externos para garantizar la continuidad y calidad del servicio.\n Requisitos\n Carrera técnica terminada en Tecnologías de la Información o áreas similares.\n Mínimo 2 años de experiencia en posiciones similares.\n Conocimientos en soporte y atención a usuarios.\n Conocimientos en diagnóstico y reparación de equipos de impresión.\n Manejo de Microsoft Office.\n Orientación al servicio y atención al cliente.\n Capacidad de organización y seguimiento de incidentes y requerimientos.\n Buenas habilidades de comunicación y trabajo en equipo.\n IMPORTANTE: Ubicación en Santa Fé\n Únete a Xerox\n Durante más de 100 años, Xerox ha transformado la manera en que las personas trabajan a través de soluciones y tecnologías enfocadas en mejorar la productividad y la experiencia en el lugar de trabajo.\n Si cuentas con experiencia en soporte técnico, atención a usuarios y equipos de impresión, y disfrutas trabajar directamente con clientes, queremos conocerte.\n Postúlate y forma parte de Xerox.\nPurpose:\nResponsible for the management of client relationship and contract delivery of outsourcing/facilities management to end user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, customer satisfaction management, contract commitments delivered within cost targets, overall profit and revenue growth.","description_format":"text","description_chars":3836,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Printers & Scanners","Managed Print Services"],"lifecycle":[{"event":"open","at":"2026-09-30T08:19:10Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.612,"p_room":0.55,"age_days":16,"expected_fill_days":16,"reasons":["conf:0","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/xerox-tecnico-en-sitio-2","json_url":"https://alion.io/job/xerox-tecnico-en-sitio-2.json","meta":{"generated_at":"2026-10-19T02:16:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1264,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":63913},"rest":"https://alion.io/mcp/rest/get_company?id=63913"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fxerox-tecnico-en-sitio-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fxerox-tecnico-en-sitio-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fxerox-tecnico-en-sitio-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/xerox-tecnico-en-sitio-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fxerox-tecnico-en-sitio-2"}]}