Servity Developer - ITSM Platform

XFactor Talent • Recruiting & Staffing • IT Staffing & Staff Augmentation • 1 month ago
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Salary
≈ $9.5k – $23k per year (Estimated)
Location
Remote (India)
Experience
5+ years exp

First seen by Alion on Sep 16, 2026.

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XFactor Talent

XFactor Talent is an Indian recruitment firm that places senior software and cloud engineers with its clients. Its open roles include Rust developers, AWS network architects, Azure cloud architects and Kafka architects in Hyderabad. The company is based in Hyderabad, India.
xfactortalent.com • HQ: Hyderabad, India • IT Staffing & Staff Augmentation • Recruiting & Staffing
Tech stack of XFactor Talent

Key Responsibilities :

- Design, develop, and configure solutions on the Servity ITSM platform (DCON).

- Customize ITSM modules including Incident, Problem, Change, Service Request & Asset Management.

- Develop workflows, business rules, forms, scripts, and integrations.

- Integrate with procurement tools/vendor portals such as HP, Dell & Lenovo.

- Support enhancements, bug fixes, UAT, testing, and platform optimization.

- Work closely with business and technical stakeholders.

- Prepare and maintain technical documentation.

- Provide operational support throughout the contract.

Required Skills :

- Proven Servity Developer / DCON Servity experience.

- Strong ITSM background.

- Experience with platforms such as ServiceNow, BMC, or Remedy.

- Good understanding of ITIL processes.

- Hands-on experience with configuration, scripting & integrations.

- Strong communication and stakeholder management skills.

- Ability to work independently in a contract role.

Skills

ITSM, ITIL, BMC, Remedy, Incident Management, Change Management, ServiceNow

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