{"id":3039019,"url":"https://alion.io/job/xflow-support-specialist","title":"Support Specialist","company":{"id":4431640,"name":"Xflow","domain":"xflow.com","url":"https://alion.io/company/xflow-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":false},{"name":"Jira","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-08-04T00:00:00Z","employer_posted_date":"2026-08-04","last_verified_at":"2026-10-27T03:16:37Z","board_verified":true,"closed_at":null,"days_open":84,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":84},"description":"X-FLOW is a mobile game development company established in 2018. We gained recognition after the release of Happy Color, the most popular digital coloring book and one of the most successful ad-driven mobile apps in the world.\nWe are currently looking for a proactive Support Specialist to join our in-house support team for our flagship product, Happy Color, which is used by millions of players worldwide.\nKey Responsibilities:\nAnswer user requests in Zendesk (email) quickly and clearly, following our guidelines.\nReply to reviews in the App Store and Google Play through Zendesk.\nWork closely with developers and QA to speed up problem resolution and track bug fixes.\nCreate, edit, and update internal guides, response templates, and FAQs; keep the knowledge base up to date.\nCheck tickets handled by the outsourcing team to make sure they’re solved correctly and match our processes; fix tags if needed and give feedback to the outsourcing team.\nCoordinate communication between the outsourcing team and internal teams (Development, QA, Marketing, Legal, SMM).\nShare knowledge with the outsourcing team and new colleagues.\nOccasionally cover user communication on Facebook and Instagram (via Facebook Business Suite and Instagram Direct), when the other in-house specialist is on vacation.\nOccasionally play our product to stay in touch with user experience and gameplay mechanics.\nRequirements:\nEnglish - C1 level.\nRussian - C1 level.\n2+ years of experience in customer support in the gaming industry.\nExperience with Zendesk and Jira.\nCollaboration experience with Dev and QA teams, including escalation and follow-up communication skills.\nStrong sense of responsibility, attention to detail, and ability to multitask effectively.\nIt'll be a plus:\nProficiency in additional languages (C1 or higher).\nSkills in writing technical documentation or training materials.\nExperience with Facebook Business Suite / Instagram Direct.\nWhat We Offer\nWork with a top global mobile app with more than 10 millions of active users.\nCompetitive salary and benefits package.\nFlexible remote/office working options.\nOpportunity to impact a global product with millions of active users.\nA creative, dynamic environment with a talented and friendly team.\nProfessional growth and leadership opportunities.\nJoin us and let’s create great product together!\nWhen you apply for this role, we process your personal data in accordance with our Candidate Privacy Notice(https://xflowgames.com/candidate-privacy-notice).","description_format":"text","description_chars":2498,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Russian","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-21T22:14:01Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.351,"p_room":0.28,"age_days":84,"expected_fill_days":23,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/xflow-support-specialist","json_url":"https://alion.io/job/xflow-support-specialist.json","meta":{"generated_at":"2026-10-27T06:39:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6948,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4431640},"rest":"https://alion.io/mcp/rest/get_company?id=4431640"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fxflow-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fxflow-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fxflow-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/xflow-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fxflow-support-specialist"}]}