{"id":1390634,"url":"https://alion.io/job/xiaopeng-regional-service-manager-philippines","title":"Regional Service Manager -Philippines","company":{"id":1822489,"name":"XPeng","domain":"xiaopeng.com","url":"https://alion.io/company/xiaopeng-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Feishu","truth_index":{"grade":"B","score":78,"open_postings":1023,"ghost_share":0.29,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":131,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-05T09:42:01Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-11-04T20:06:14Z","board_verified":true,"closed_at":null,"days_open":91,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":90},"description":"岗位职责 / Responsibilities\nOversee aftersales technical support for Xpeng’s Philippine dealer network, drive dealer service compliance, CSI improvement and EV aftermarket standardisation across the Philippines.\nRole Responsibility\nThe Regional Service Manager is primarily responsible for providing technical support to the dealer network via regular dealer visits, with core work including but not limited to:\nConduct re-inspections on customer vehicle repairs\nProvide daily operational support and deliver on-site training for dealers (vehicle products, workshop systems, etc.)\nReview CSI improvement procedures for dealerships\nPerform service quality and repair audits at dealer workshops\nAttend customer meetings together with dealers to deliver premium customer experience and elevate service standards for the dealer network\nCarry out random warranty audit checks\nVerify dealers comply with Philippine EV industry standards and regulations\nEnsure dealers complete registration with local automotive service regulatory authorities and pass mandatory personnel qualification assessments\nSupervise dealer staff to finish all compulsory dealer training programmes released by Xpeng Southeast Asia headquarters\nConduct technical investigations together with headquarters to resolve field technical faults and quality complaints\nAdditional Role Note\nXPENG is in a rapid business expansion phase, making this a vital growth-focused role. The position will be based at the Philippine regional office.\nIn the medium and long term, the incumbent will take charge of dealer portfolios across the Philippines.\nDuring the initial 12-18 months, the role needs to support all major regions of the Philippines. Occasional short-notice cross-region travel will be required to resolve customer escalations. After 12-18 months, the scope will be adjusted gradually for stable regional management.\n任职要求 / Requirements\nKey Responsibilities\nProvide on-site & remote technical guidance, repair audits, random warranty inspections and on-site EV training covering vehicle products, workshop systems and electric vehicle technology.\nManage training for newly onboarded dealers, ensure dealers complete local regulatory registration, abide by Philippine EV compliance rules and finish all mandatory training arranged by SEA headquarters.\nOrganise regular foreman meetings for dealers, issue technical bulletins and recall notifications; collaborate with headquarters to investigate quality and technical issues arising in the market.\nParticipate in customer complaint meetings to upgrade customer experience and implement XPENG premium service standards nationwide.\nRequirements for Successful Candidates\nSolid EV technical expertise (battery systems, modern automotive diagnostic technology) plus solid working experience in OEM aftersales management and dealer network operation.\nProven track record in CSI promotion, warranty management and workshop compliance control.\nExcellent dealer relationship management capability and cross-stakeholder communication skills.","description_format":"text","description_chars":3045,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-28T11:28:13Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.787,"p_room":0.72,"age_days":90,"expected_fill_days":131,"reasons":["conf:0","velocity","win:mid","crowd:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/xiaopeng-regional-service-manager-philippines","json_url":"https://alion.io/job/xiaopeng-regional-service-manager-philippines.json","meta":{"generated_at":"2026-11-04T22:21:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":702,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1822489},"rest":"https://alion.io/mcp/rest/get_company?id=1822489"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fxiaopeng-regional-service-manager-philippines"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fxiaopeng-regional-service-manager-philippines"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fxiaopeng-regional-service-manager-philippines"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/xiaopeng-regional-service-manager-philippines\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fxiaopeng-regional-service-manager-philippines"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1390634}},{"tool":"search_jobs","arguments":{"company":"xiaopeng.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1390634},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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