{"id":880366,"url":"https://alion.io/job/xillium-experienced-virtual-medical-assistant-associate","title":"Experienced Virtual Medical Assistant (Associate)","company":{"id":680410,"name":"Xillium","domain":"xillium.com","url":"https://alion.io/company/xillium","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":92,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Iloilo City, Philippines","Baguio, Philippines","Roxas, Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":21000,"period":"year","method":"role_country_seniority_unknown","sample_n":36},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-09-08T00:00:00Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-11-12T03:30:37Z","board_verified":true,"closed_at":null,"days_open":65,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":64},"description":"Xillium Professional Services is a leading operations company based in the Philippines, specializing in virtual medical assistant services for US healthcare providers. As part of our dedicated team, you will play a vital role in supporting clinics and healthcare professionals remotely, ensuring seamless patient care and operational efficiency.\nKey responsibilities include:\nManaging patient scheduling for appointments, surgeries, and procedures\nHandling prescription refills and coordinating medications\nPerforming insurance verification and supporting medical billing processes\nMaintaining and updating patient medical records\nSupporting telehealth consultations and virtual care coordination\nFacilitating communication between patients, families, and medical staff\nProviding general administrative and operational support to assigned clinics or providers\nRequirements\nRequired Qualifications:\nBS Nursing or allied health graduate (registered or underboard)\nBackground working in a BPO healthcare account or clinical/hospital setting\nUS healthcare insurance verification experience\nPrior HIPAA/PHI handling experience or HIPAA training\nProfessional fluency in English (written and verbal)\nAble to work a fixed night shift\nWork-from-home setup with a laptop/PC, reliable internet connection, and headset\nPreferred Qualifications:\nExperience handling patient scheduling for healthcare providers (appointments, procedures, or surgeries)\nExperience using EMR/EHR systems such as Epic, eClinicalWorks (ECW), or Athenahealth\nExperience handling patient communications across phone, email, SMS, patient portals, and telehealth platforms\nBenefits\nCompetitive Pay\nPaid training\nAnnual salary increase\n10% night differential & holiday pay\nAttendance bonus\nCareer advancement & incentives\n Health & Protection\nFree HMO after training\n1 free dependent (Year 1)\nUp to 2 dependents (under 5 years tenure)\nHMO upgrade at Year 5\nSSS, PAG-IBIG, PhilHealth\n Paid Time Off\nService Incentive Leave (prorated)\nSick & Vacation Leave\nBereavement, Maternity/Paternity\nSolo Parent & Gynecologic Leave\nTiered leave credits\nConvertible leave 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