{"id":1867936,"url":"https://alion.io/job/xing-ag-it-servicemanager-workspace-services-mwd","title":"IT Servicemanager Workspace Services (m/w/d)","company":{"id":2176733,"name":"W&H Group","domain":"wh.group","url":"https://alion.io/company/wh-group","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"softgarden","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lengerich, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":101000,"period":"year","method":"role_country_seniority_unknown","sample_n":410},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true},{"name":"Kanban","optional":true},{"name":"Scrum","optional":true}],"status":"live","first_seen_at":"2026-09-21T13:09:48Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-05T10:32:47Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":45},"description":"WIRKEN & HANDELNAls IT-Servicemanager *in Workspace Services haben Sie den Betrieb und die Weiterentwicklung unserer Client-Systeme und Client-Management-Lösungen voll im Griff - und auch unsere externen Service-Provider, die Sie steuern und koordinieren!\nSie optimieren bestehende IT-Prozesse im Bereich Workspace Services und stellen eine hohe Servicequalität und Verfügbarkeit sicher.\nGemeinsam mit internen Bereichen und externen Partnern entwickeln Sie zukunftsorientierte Lösungskonzepte.\nSie bearbeiten Incidents und Service Requests und begleiten die Einführung neuer Lösungen.\nÜber Active Directory und Intune betreuen Sie unsere Client-Systemlandschaft (Windows, macOS, iOS/iPadOS) sowie das Client-Management.\nSie verwalten Hard- und Softwarebestände über Matrix42; dies umfasst auch die Softwareverteilung.\nSie wirken in agilen Projekten mit und stehen in enger Abstimmung mit unserer IT-Security und internationalen Teams.\nWÜNSCHENSWERT & HILFREICH\nSie haben eine Ausbildung oder ein Studium im IT-Umfeld abgeschlossen oder eine vergleichbare Qualifikation erworben.\nDarüber hinaus verfügen Sie über Erfahrung im Betrieb von Client-Systemen (Windows, macOS, iOS/iPadOS) sowie in modernen Client-Management-Umgebungen (Intune, AD).\nKenntnisse im IT-Asset- und Lizenzmanagement, idealerweise mit Matrix42, bringen Sie ebenfalls mit, sowohl im Hardware- und Software-Lifecycle-Management als auch in IT-Logistikabläufen können Sie Erfahrung vorweisen.\nSie kennen sich bestens mit IT-Serviceprozessen (ITIL) aus und sind routiniert im Umgang mit externen Dienstleistern.\nIm agilen Projektmanagement - Stichworte: Scrum, Kanban - haben Sie zumindest Grundkenntnisse.\nIhre Arbeitsweise ist gleichermaßen analytisch wie strukturiert, im internationalen Umfeld überzeugen Sie durch Ihre Kommunikationsstärke in Deutsch und Englisch.\nWERTSCHÖPFEND & HYBRIDES ARBEITEN\nW&H bietet die Möglichkeit von variablen Arbeitszeitmodellen. Neben flexiblen Arbeitszeiten schließt das in vielen Fällen auch die Option einer hybriden Arbeit mit ein. Damit Sie Ihre beruflichen Ambitionen in Einklang mit Ihren persönlichen Lebensumständen bringen können, haben wir ein Arbeitsumfeld geschaffen, das Raum für individuelle Bedürfnisse lässt. Mit der Integration von hybrider Arbeit streben wir danach, eine ausgewogene Work-Life-Balance zu unterstützen. 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