{"id":4063595,"url":"https://alion.io/job/xirgo-technical-support-t1","title":"Technical Support T1","company":{"id":694208,"name":"Xirgo","domain":"xirgo.com","url":"https://alion.io/company/xirgo","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Burgas, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-10T12:56:46Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-12T20:23:37Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Driving The Future of Smart Fleet Logistics\nAt Xirgo, we’re not just transforming logistics - we’re redefining what’s possible. Let’s move forward together.\nOur Purpose\nWe believe smarter tools create smarter operations. As the switched-on experts in IoT fleet solutions, we transform uncertainty into confidence, complexity into clarity, and data into decisions.\nOur Vision\nWe empower partners with intelligent fleet logistics to create a more connected future. From bustling cities to open highways, from railroads to runways, our innovative technologies make peace of mind the new normal.\nOur Mission\nTo be the world’s most trusted partner in smart fleet logistics, delivering comprehensive IoT solutions that transform data into useful information. We enhance fleet safety, efficiency, and performance-ensuring confidence at every step.\nAbout the role\nThe Technical Support Agent serves as the first point of contact for clients and partners, addressing common technical issues and inquiries. Responsible for managing support tickets received via phone, email, or web channels, the agent strives to resolve issues promptly or determine if escalation to a higher support tier is necessary. Complex or unresolved inquiries are escalated to the Technical Support team when no immediate solution is available.\nBe advised that the position covers the American business hours.\nWe provide 24x7 support services through rotating 8-hour shifts to ensure round-the-clock coverage. Shifts include, mornings, afternoons, nights, weekends and holidays.\nGeneral Responsobilities\nAnswers incoming customer calls regarding product problems, service questions and general concerns\nResponsible for maintaining a high level of professionalism with clients and working to establish a positive relationship with them by providing timely and quality services\nUpdates support ticket information accurately in the customer service database throughout each interaction or investigation process\nHandles newly submitted support tickets and provides them with first technical contact\nMonitors and updates with relevant information all support tickets in the relevant queues during the working hours\nEvaluates and escalates complex technical issues to a higher support tier\nSupports onboarding of new customers, ensuring an excellent experience by providing comprehensive product education and training\nMaintains up-to-date expertise in all Xirgo vehicle and asset telematics products and associated software solutions\nReports recurring issues to support management\nExperience / Qualifications\nProficiency in English at B2 level or higher\nGood computer skills, including knowledge of Microsoft Office applications (Outlook, Word, PowerPoint, and Excel)\nHigh school diploma required. A university degree (preferably in a technical field) is strongly preferred\nPersonal qualities: analytical thinking, strong problem-solving skills and logical reasoning; exceptional teamwork, communication, and interpersonal skills; high degree of professionalism, discretion, initiative, and loyalty\nExcellent organizational skills\nBenefits of joining us\nIndividual Development Plan (IDP): Build your career path and grow professionally across various departments, including QA, Software Development, and more\nGlobal Experience: Work with diverse teams in a dynamic, multicultural environment\nPersonal Health & Wellness: Enjoy a fully covered Multisport card and an extended insurance coverage package for your well-being plus training equipment available in the office\nAdditional benefits: Monthly food vouchers and performance bonus","description_format":"text","description_chars":3593,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Insurance coverage"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fleet Management"],"lifecycle":[{"event":"open","at":"2026-11-11T10:09:11Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":26,"reasons":["conf:2","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/xirgo-technical-support-t1","json_url":"https://alion.io/job/xirgo-technical-support-t1.json","meta":{"generated_at":"2026-11-13T00:20:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":797,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":694208},"rest":"https://alion.io/mcp/rest/get_company?id=694208"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fxirgo-technical-support-t1"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fxirgo-technical-support-t1"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fxirgo-technical-support-t1"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/xirgo-technical-support-t1\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fxirgo-technical-support-t1"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4063595}},{"tool":"search_jobs","arguments":{"company":"xirgo.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4063595},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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