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The role focuses on client portfolio management, retention strategies, and team leadership, ensuring high service standards and alignment with corporate objectives.\nThe main responsibilities of the position include:\nSet and monitor departmental KPIs in line with corporate targets and develop action plans to achieve them\nImplement client engagement and retention strategies to strengthen loyalty, minimize churn, and maximize client value\nOversee client portfolios, ensuring proactive follow-up, consistent engagement, and effective relationship management\nEstablish best practices for client communication, follow-up, and retention across the team\nEnsure accurate CRM maintenance and high standards of client data quality and documentation\nMonitor client satisfaction, behavioral trends, retention performance, and portfolio insights to identify improvement opportunities\nParticipate in events, seminars, and promotional activities across different countries \nPrepare presentations, reports, and market analyses to support decision-making \nCoach, motivate, and develop team members while monitoring performance and supporting continuous improvement\nMain requirements:\nBSc in Business Administration or any Business-related field\nProven experience in business development, client/partner relations or similar role\nFluent Kazakh and Russian speaker.English knowledge is a must\nSelf-motivated and results driven\nAbility to cope under pressure\nStrong communication and interpersonal skills, with the ability to influence key stakeholders\nExcellent client handling, problem solving and negotiation skills\nVery good people management skills\nComputer literate\nBenefit from:\nAttractive remuneration package plus performance related reward\nIntellectually stimulating work environment\nContinuous personal development and international training opportunities\nThe Hiring Experience: What Awaits You\nLet’s Connect - 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