{"id":4146743,"url":"https://alion.io/job/xneelo-technical-customer-support-consultant","title":"Technical Customer Support Consultant","company":{"id":57365,"name":"xneelo","domain":"xneelo.co.za","url":"https://alion.io/company/xneelo","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Durbanville, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18000,"max":18000,"currency":"ZAR","period":"month","gross":null,"usd_annual":13020},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"WordPress","optional":false},{"name":"PHP","optional":true}],"status":"live","first_seen_at":"2026-11-12T05:29:07Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T19:17:46Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At xneelo, it starts with purpose. We’re business enablers offering a hosting service for our customers to create and transact online. We spend each day working hard to retain the trust of our customers. Inspired by our brand promise ‘trusted in hosting’, we deliver a web hosting service that is reliable and consistent, focusing on infrastructure stability, good value and consistent service delivery.\nWe are seeking Technical Customer Support Consultants for our Durbanville office. In our fast-paced and dynamic environment, you will find a rewarding career that brings fulfilment through resolving customer queries via chat, telephone, or email. Your role will address technical issues related to web hosting, email setups, and control panel support. You'll be helping our growing local and international customer base make informed decisions and ensuring their satisfaction with every interaction.\nAs a member of our self-organising team, you'll thrive in a collaborative and autonomous environment that prioritises quality. Our flat organisational structure opens doors for your career growth, supported by a culture of mentorship and coaching. You'll receive comprehensive onboarding and structured training to ensure you're fully equipped for success.\nYour daily responsibilities would include:\nAssisting customers with email setups across various mail programs.\n\nTroubleshooting and assisting with email delivery queries and email setups by applying your understanding of various mail access methods like POP and IMAP.\n\nTroubleshooting and assisting with web hosting-related queries, by applying your domain knowledge, which would include a high-level understanding of various content management systems, of which WordPress would be an example.\n\nAssisting customers in navigating our hosting control panel.\n\nOffering an extension of after-hours support to our customers on behalf of various technical departments.\n\nThe ideal candidate:\nDemonstrates a passionate belief in the value of Customer Service to the business through principles and past actions/achievements;\n\nCommunicates with insight and understanding, concisely and clearly;\n\nIs consistently patient, amicable and responsive in dealing with all people;\n\nDemonstrates consistent administrative efficiency and accuracy; and\n\nIs tenacious in pursuing constructive relationship outcomes.\n\nHas experience working with live chat\n\nDemonstrates a high level of proficiency in:\nCommunication: Written and spoken English;\n\nListen and comprehend;\n\nConvey understanding of concepts, principles and procedures;\n\nAdministrative skills, attention to detail and troubleshooting;\n\nComprehending customer requirements and responding with the most simple, effective course of action on behalf of the business (“first-time-right” principle);\n\nUnderstanding technical- and business concepts at a high level;\n\nQuestioning, taking ownership of and simplifying the tasks to achieve business outcomes.\n\nRequirements\nQualifications and experience:\nA matric pass or equivalent is essential.\n\nMinimum of two years of experience in a technical customer-service/-support environment.\n\nAdvantageous:\nLinux experience\n\nWhat to expect:\nStarting salary: R18 000\n\nTechnical Support is a 24/7 team, so there will be shift work.","description_format":"text","description_chars":3263,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Web Hosting","Web Hosting & VPS"],"lifecycle":[{"event":"open","at":"2026-11-12T07:23:13Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-11-12T10:38:37Z"},"pay":{"stated_usd_annual":13020,"is_top_pay":false},"html_url":"https://alion.io/job/xneelo-technical-customer-support-consultant","json_url":"https://alion.io/job/xneelo-technical-customer-support-consultant.json","meta":{"generated_at":"2026-11-12T19:22:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":40802,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":57365},"rest":"https://alion.io/mcp/rest/get_company?id=57365"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fxneelo-technical-customer-support-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fxneelo-technical-customer-support-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fxneelo-technical-customer-support-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/xneelo-technical-customer-support-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fxneelo-technical-customer-support-consultant"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4146743}},{"tool":"search_jobs","arguments":{"company":"xneelo.co.za","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4146743},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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Docs: https://alion.io/developers"}}