{"id":2891163,"url":"https://alion.io/job/xnr-solutions-consultant-conversational-design","title":"Consultant, Conversational Design","company":{"id":4449655,"name":"XnR Solutions","domain":"xnrsolutions.com","url":"https://alion.io/company/xnr-solutions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Design","role_family":"Design","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["CO"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":false},{"name":"AI Agents","optional":false},{"name":"Draw.io","optional":false}],"status":"live","first_seen_at":"2026-10-19T23:35:13Z","employer_posted_date":null,"last_verified_at":"2026-10-19T23:35:13Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"This is a remote position.About the RoleAs a Conversational Design Consultant, you will be responsible for designing engaging contact center experiences and delivering tangible business value to clients and end-users. \nYou will lead the design workstream within major customer experience transformation projects, across both voice and digital channels, working closely with architecture, AI, and engineering teams to ensure seamless delivery and customer satisfaction. \n\nRequirements\nKey Responsibilities\nDesign conversational speech systems leveraging Agentic AI and Natural Language Understanding (NLU) systems such as Amazon Lex, Connect, and Salesforce Einstein/Agentforce. \n\nDefine user personas, interaction capabilities, and experiences across voice, chat, SMS, and email channels. \n\nLead requirements gathering, ideation workshops, and client design sessions. \n\nContribute to enterprise customer engagement strategies, focusing on user behavior and experience design. \n\nTranslate high-level business goals into actionable, well-structured experience designs for development and implementation teams. \n\nDeliver client-facing assets and documentation focused on conversational interaction and experience. \n\nAnalyze interaction and behavioral data to identify automation opportunities and recommend data-driven improvements. \n\nCollaborate with solution architects, engineers, and QA testers to validate that final products meet design and user goals. \n\nSupport clients in adopting Amazon Connect and automation solutions, ensuring successful user interactions and business outcomes. \n\nParticipate in defining project success criteria and tracking delivery performance. \n\nRequired Qualifications\n3+ years of experience in design, business analysis, or similar consulting roles. \n\nCustomer-facing consulting experience.\n\nStrong communication and visualization skills using Lucidchart, Visio, Draw.io, or similar tools. \n\nAbility to collaborate within cross-functional teams to build rich user experiences. \n\nComfortable presenting design deliverables to business stakeholders. \n\nExperience analyzing user data to inform design decisions. \n\nEagerness to learn new technologies (e.g., Amazon Lex, Connect, Bedrock, Salesforce Einstein, Agentforce, Google Dialogflow). \n\nPreferred Skills\nExperience building Voice User Interfaces (VUI) or advanced IVR systems. \n\nExperience designing text-based bot interactions (web, Messenger, etc.). \n\nExperience designing solutions for contact center or customer service environments. \n\nKnowledge of Amazon Lex, Google Dialogflow, Nuance IVR/VA, or similar tools. \n\nExperience with prompt design and generative AI platforms. \n\nUnderstanding of LLMs and how to apply them to real business challenges. \n\nAbility to tie design outcomes to business value through clear storytelling. \n\nExperience designing solutions integrated with CRM, Contact Center, or Case Management systems. \n\nAwareness of contact center trends and best practices, leveraging them to guide clients toward optimized solutions. \n\nBenefits\nWhat We Offer\nFully remote position based in Colombia. \n\nWork with global teams delivering innovative AI and cloud projects. \n\nFlexible culture focused on results and collaboration, not strict schedules. \n\nOpportunities for professional growth in AI, automation, and customer experience design. \n\nCollaborative and inclusive environment where your input drives real impact. \n\nOriginally posted on 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