{"id":2919445,"url":"https://alion.io/job/xnr-solutions-contact-center-architect","title":"Contact Center Architect","company":{"id":4449655,"name":"XnR Solutions","domain":"xnrsolutions.com","url":"https://alion.io/company/xnr-solutions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":97000,"max_usd":206000,"period":"year","method":"global_role_seniority_cell","sample_n":118},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":false},{"name":"API Gateway","optional":false},{"name":"AWS","optional":false},{"name":"AWS Lambda","optional":false},{"name":"CloudFormation","optional":false},{"name":"Salesforce","optional":false},{"name":"WebRTC","optional":false}],"status":"live","first_seen_at":"2026-10-20T08:10:30Z","employer_posted_date":null,"last_verified_at":"2026-10-20T08:10:30Z","board_verified":false,"closed_at":null,"days_open":11,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":11},"description":"This is a remote position.We’re seeking a Contact Center Architect to lead the design and implementation of Amazon Connect and cloud contact center architectures. This role focuses on translating client requirements into scalable, secure, and high-performance solutions across AWS, Salesforce Service Cloud Voice, and Agentforce environments. \nKey Responsibilities\nDesign and lead Amazon Connect implementations from discovery to deployment. \n\nConduct business process reviews, ROI analyses, and architecture planning sessions. \n\nCreate solution blueprints for voice, chat, and omnichannel experiences. \n\nLead technical teams to deliver projects aligned with client and industry best practices. \n\nCollaborate with stakeholders to ensure business and technical alignment. \n\nMentor developers and support engineers to ensure project success. \n\nAdvocate for innovation and cloud adoption within contact center ecosystems. \n\nRequirements\n\nRequirements\n5+ years designing and implementing cloud-based contact center solutions. \n\nHands-on experience with AWS Lambda, Lex, API Gateway, CloudFormation, and related services. \n\nStrong understanding of CRM and WFM integrations, SIP, VoIP, WebRTC, and contact routing. \n\nExcellent communication and client engagement skills. \n\nExperience leading technical delivery teams and enterprise-scale projects. \n\nCertifications: AWS Solution Architect (Associate or Professional). \n\nPreferred: Salesforce Administrator certification; 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