Salesforce Experience Architect, AI and Agentforce (Solution Architect)
First seen by Alion on Oct 20, 2026.
We are seeking a Salesforce Experience Architect, AI and Agentforce (Solution Architect) to lead the design, strategy, and execution of next-generation AI-powered experiences. This role focuses on crafting intelligent, user-centric solutions leveraging Agentforce, Generative AI, Salesforce Service Cloud, Sales Cloud, Einstein, and modern automation tools.
You’ll collaborate with cross-functional teams, map business processes, architect scalable solutions, and translate complex business needs into impactful, AI-driven customer experiences. This position blends solution design, experience design, architecture, and GenAI execution.
Key ResponsibilitiesServe as a trusted advisor, providing industry best practices and architectural guidance.
Lead detailed requirement-gathering sessions and act as the Salesforce platform expert.
Apply an experience-design mindset to craft intuitive, user-friendly solutions.
Define customer roadmaps that balance quick wins with long-term strategic value.
Leverage Salesforce technologies such as Agentforce, Einstein Bots, Einstein for Service, Service Intelligence, and automation tools.
Create design specifications, solution blueprints, and technical documentation.
Translate business requirements into well-architected, scalable solutions.
Coach and mentor junior consultants and technical team members.
Stay updated on emerging Salesforce capabilities and GenAI advancements.
Requirements Required Qualifications
3+ years in customer-facing consulting, enterprise architecture, or process mapping roles.
5+ years of CRM industry experience.
Strong ability to drive requirement gathering workshops.
Experience implementing or architecting Salesforce Service Cloud or Sales Cloud.
-
Hands-on experience with at least one:
Agentforce or another Generative AI platform
Einstein Service Intelligence or Next Best Action
Ability to design and optimize business processes across diverse systems.
Ability to communicate solution value using storytelling and ROI mapping.
Comfortable using flowcharting tools (e.g., Lucidchart).
Experience leading cross-functional teams and delivering exceptional end-user experiences.
Strong willingness and ability to learn new technologies quickly.
Experience defining robust testing frameworks for GenAI solutions.
Familiarity with prompt engineering and LLM-based design.
Benefits
Flexible schedule based on trust and deliverables (not strict 9–5).
Work with global AI, Salesforce, and automation experts.
Opportunities to grow in AI, Agentforce, and next-generation cloud architectures.
Collaborative environment with constant knowledge-sharing and team support.
Originally posted on Himalayas