{"id":3460545,"url":"https://alion.io/job/xometry-customer-success-manager-ii","title":"Customer Success Manager II","company":{"id":179714,"name":"Xometry","domain":"xometry.com","url":"https://alion.io/company/xometry","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":89,"open_postings":97,"ghost_share":0,"stale_share":0.443,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T11:41:12Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-01T09:13:53Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.\nXometry seeks a highly organized and proactive Customer Success Manager II (CSM II) to drive customer success and efficiency throughout the order fulfillment lifecycle. This pivotal role serves as the primary customer liaison and account manager with dedicated assigned customers, skillfully orchestrating task completion, ensuring seamless communication, and maintaining clear visibility from initiation to delivery. The CSM II is responsible for proactively managing customer escalations, executing post-order modifications, and minimizing service delays by serving as the first line of defense against aging requests within CRM queues. Success in this position requires exceptional interpersonal and queue management skills, deep cross-software platform expertise, and a strong commitment to exceeding customer expectations and achieving organizational results, including providing critical team support during peak operational periods.\nHow You’ll Contribute:\nCollaborate with customers to resolve CAD/Print discrepancies.\nClarify part requirements through customer outreach.\nCoordinate and troubleshoot finishing or post-processing issues.\nManage and resolve discrepancies between Purchase Orders (PO) and Print/CAD specifications.\nAddress and clarify Purchase Order (PO) requirements.\nEnsure quality assurance by clarifying requirement specifications with customers.\nNegotiate changes, cancellations, and associated costs with partner solutions.\nResolve post-order invoicing issues.\nProvide proactive order updates for large and gateway orders. \nEnsure Service Level Agreement (SLA) compliance by managing all internal and customer queues. \nActively monitor queues to decrease case closure times and maximize first-contact resolution.\nForge close customer relationships to ensure timely resolution of actionable items.\nPromote operational excellence through cross-functional collaboration with operations and personal development and training for process improvement and automation.\nUphold Xometry's quality/safety standards, monitor key customer success metrics, and provide peer support for team continuity. \nWhat You'll Bring to Xometry:\nBachelor's degree in Supply Chain, Engineering, Business Administration, or a related technical field (or equivalent experience).\nMinimum of 3 years of experience in supply chain and/or customer service, preferably in manufacturing operations.\nProven track record of successfully managing and meeting schedule commitments by managing expectations of an identified customer group. \nKnowledge of manufacturing processes, timelines, and documentation. \nStrong analytical skills with the ability to implement solutions keeping production underway.\nSelf-starter with a take-charge attitude and ability to independently drive project completion. \nWorking experience in large and small scale projects\nExcellent organizational skills, demonstrated ability to multitask, understanding of our communication platform’s interface while tenaciously working to meet deadlines.\nSuperior verbal and written communication skills with the ability to effectively manage relationships with all stakeholders.\nExcellent attention to detail and collaboration skills.\nProficiency in ERP tools and communication software.\nThrive in a fast-paced and high-growth environment.\nNice to have:\nExperience working with Xometry's digital marketplace or similar platforms.\nProficiency in data analysis tools (e.g., Excel).\nExperience working in a manufacturing environment.\nXometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.\nFor US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.","description_format":"text","description_chars":4288,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketplaces","Contract Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-29T13:42:18Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":56,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/xometry-customer-success-manager-ii","json_url":"https://alion.io/job/xometry-customer-success-manager-ii.json","meta":{"generated_at":"2026-11-01T13:11:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20386,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179714},"rest":"https://alion.io/mcp/rest/get_company?id=179714"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fxometry-customer-success-manager-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fxometry-customer-success-manager-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fxometry-customer-success-manager-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/xometry-customer-success-manager-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fxometry-customer-success-manager-ii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3460545}},{"tool":"search_jobs","arguments":{"company":"xometry.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3460545},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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