{"id":1202809,"url":"https://alion.io/job/xometryeurope-com-returns-claims-associate-7","title":"Returns & Claims Associate","company":{"id":687024,"name":"xometryeurope.com","domain":"xometryeurope.com","url":"https://alion.io/company/xometryeurope","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["DE","KZ"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":29000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":919},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-24T20:39:46Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-25T01:19:13Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.\nWe are looking for a detail-oriented Returns & Claims Associate to manage and resolve customer and partner claims across the business. This role covers a broad range of claim types, including logistics issues, service quality disputes, billing discrepancies, product-related claims, and contractual exceptions.\nThe position plays a key role in ensuring fair, timely, and policy-compliant claim resolution, while maintaining high standards of communication, documentation, and continuous process improvement.\nHow You'll Contribute:\n Claims Management (All Claim Types):Register, review, and resolve customer and partner claims across multiple categories, including logistics (loss, damage, delays), service quality and SLA breaches, billing/pricing/invoice disputes, product or order-related issues, and contractual and exception-based claims\nValidate claim eligibility based on internal policies, contracts, and business rules\nCollect, review, and assess supporting documentation\nDrive claims to resolution within defined SLAs\n\nReturns Management:Coordinate physical and non-physical returns where applicable\nValidate return requests and approvals\nTrack return status and ensure accurate system updates\nAlign with warehouses, suppliers, and internal teams as required\n\nInternal & External Coordination:Act as a single point of contact for all claim-related topics\nCollaborate closely with Logistics, Finance, Sales, Legal, and Production teams\nCoordinate with external partners and vendors when needed\nEscalate complex or high-risk claims in a structured and timely manner\n\nFinancial & Data Accuracy:Ensure correct financial handling of claims, including credits, refunds, and reimbursements\nSupport Finance teams with reconciliations and audits\nMaintain accurate and complete records in ERP and related systems\n\nReporting & Continuous Improvement:Track and analyze claim volumes, root causes, resolution times, and outcomes\nIdentify recurring issues and propose preventive or corrective actions\nSupport process standardization, optimization, and automation initiatives\nContribute to the continuous improvement of policies and internal guidelines\n\nCustomer & Partner Communication:Provide clear, timely, and professional updates on claim status and outcomes\nHandle sensitive or escalated cases with a solution-oriented mindset\nBalance customer satisfaction with contractual and business requirements\n\nWhat You'll Bring to Xometry:\nEnglish B2+ \nItalian and/or Spanish language skills \n2-3+ years of experience in claims management, operations, customer operations, finance operations, or dispute resolution\nStrong analytical and problem-solving skills\nHigh attention to detail and a structured working style\nAbility to manage multiple claim types and priorities in parallel\nClear written and verbal communication skills\nExperience in marketplaces, platforms, or B2B environments is a plus\nExposure to contracts, SLAs, or policy-driven decision-making is a plus\nExperience working with ERP, CRM, or ticketing tools is a plus\nData literacy and basic reporting skills are a plus\nConditions and Benefits:\nRemote work flexibility\nCorporate Laptop \nCompany-provided laptop and tools to set you up for success\nLanguage learning support - improve or learn new languages\nCollaborative and supportive team environment\nProfessional growth and development opportunities, including training and skill enhancement\nCorporate events and team-building activities\nXometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\nPlease read our privacy policy here.","description_format":"text","description_chars":4073,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Italian","level":"All levels","optional":false},{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"},{"name":"Kazakhstan","iso":"KZ","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-24T21:57:50Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["conf:0","win:early"],"computed_at":"2026-09-25T01:46:25Z"},"pay":null,"html_url":"https://alion.io/job/xometryeurope-com-returns-claims-associate-7","json_url":"https://alion.io/job/xometryeurope-com-returns-claims-associate-7.json","meta":{"generated_at":"2026-09-25T01:46:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1786,"day_limit":5000,"remaining_today":3214,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}