{"id":1430588,"url":"https://alion.io/job/xpel-it-support-technician","title":"IT Support Technician","company":{"id":1852724,"name":"XPEL","domain":"xpel.com","url":"https://alion.io/company/xpel-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":13,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tilburg, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":36300,"max":38378,"currency":"EUR","period":"year","gross":null,"usd_annual":43664},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-26T00:00:00Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-10-01T05:59:17Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"Job Summary:\nWe are looking for an IT Support Technician to help our customers and internal employees with our unique Design Access Program (DAP) software. The IT Service Support Technician will represent XPEL as an expert assisting our customers (sometimes on site in Europe) with setting up, installing, operating and troubleshooting the cutter. Of course, you will be trained in the role, as DAP software is our own software.Assist with the installation, operation, and troubleshooting of cutters\n\nProvide training for end users on basic use and functionality of plotter, XPEL DAP software, and other common applications\n\nDocumenting the troubleshooting steps with the plotter\n\nCollaborate with the XPEL DAP team to conduct software testing prior to customer updates\n\nProvide troubleshooting support through chat room communication and training sessions\n\nProvide technical support for: hardware (laptops, tablets, printers, plotters, and mobile phones) and software (MS Office, XPEL DAP software, TeamViewer, MS Edge, and other programs)\n\nCreate and delete new Active Directory accounts\n\nCreate and delete new O365 accounts\n\nManaging permissions in Active Directory\n\nManaging software licenses\n\nIT procurement for laptops, docking stations, keyboards, mice, printers and software\n\nManage access control system\n\nEnsuring clear communication with customers and team members to ensure that all issues are resolved thoroughly, with a focus on customer satisfaction\n\nFollow consistently documented processes and procedures\n\nCreate in-depth solution documentation based on XPEL procedures\n\nParticipate in pre-release testing for new products if necessary\n\nThis is what you bring with you:\nIT education (MBO-level) \nMinimum of 4 years of experience in Helpdesk Support Tier 1 hardware and software \nAt least 2 years of experience with O365.\nAt least 3 years of experience with Windows 10 and 11\nMaintenance experience with plotters is a plus\nA positive and respectful attitude\nExperience working in a global IT environment\nAvailability to travel\nStrong teamwork and communication skills\nMinimum knowledge and skills:\nYou are solution-oriented, organized and motivated and you can work well independently and in a team\nYou have good written and verbal communication skills \nIn addition, you also have good critical thinking and problem-solving skills\nYou speak Dutch and English (Spanish or French is a plus).\nSalary range:\n36.300 - 38.378 Euro annual\nInadditiontothe salary,thisroleincludesabonusopportunity.\nXPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.","description_format":"text","description_chars":2640,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"Dutch","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-29T01:18:56Z"}],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":0.9,"p_active":0.453,"p_room":0.55,"age_days":36,"expected_fill_days":30,"reasons":["conf:52","stale_co","win:tail"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":43664,"is_top_pay":false},"html_url":"https://alion.io/job/xpel-it-support-technician","json_url":"https://alion.io/job/xpel-it-support-technician.json","meta":{"generated_at":"2026-10-01T18:25:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":778,"day_limit":5000,"remaining_today":4222,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}