{"id":3906344,"url":"https://alion.io/job/xpel-senior-it-manager","title":"Senior IT Manager","company":{"id":1852724,"name":"XPEL","domain":"xpel.com","url":"https://alion.io/company/xpel-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":19,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Antonio, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":true},{"name":"Microsoft Entra ID","optional":true}],"status":"live","first_seen_at":"2026-11-06T00:00:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T07:32:25Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Summary:\nThe Senior Manager, IT leads XPEL’s IT Systems Administration, IT Operations, and IT Support functions. This role is accountable for the reliability, security, and service quality of XPEL’s business systems, infrastructure, endpoints, and user support, and leads the managers and senior staff who run them. It is a working leadership role. The Senior Manager manages through the team leaders but steps in directly on complex technical issues when needed.Core Duties\nLead the IT Systems Administration, IT Operations, and IT Support functions, managing the IT Operations Manager, the IT Support Manager, and the system administrators, with responsibility for staffing, performance, and development.\nServe as the senior technical escalation point across these functions, stepping in directly on complex systems administration, infrastructure, and support issues.\nOwn the IT budget, software license management, and the vendor and contract portfolio, and decide how day-to-day execution is delegated across the team.\nHold accountability for XPEL’s IT security posture across infrastructure and software, including the security vendor relationship, with testing, monitoring, and remediation follow-through carried out by IT Operations and fixes owned by the responsible teams.\nOwn the IT audit relationship for these functions, including findings, remediation commitments, and final sign-off on controls operated by the team.\nSet standards, policies, and procedures across systems administration, IT operations, and support, and ensure they are documented and followed.\nPartner with the DevOps team on identity and credential management across business systems and XPEL-built systems.\nPartner with the Software team on requests that require custom development, and with business leaders on technology needs and planning.\nPlan for the growth of these functions, including staffing and capacity.\nTrack and report on service levels, system health, security posture, and operational performance to leadership.\nBasic Qualifications\n10+ years of experience in IT, spanning systems administration, infrastructure, or IT support.\n5+ years in IT management, including experience leading other managers or multiple teams.\nHands-on technical depth across business systems administration, network and endpoint infrastructure, and IT support, sufficient to step into complex issues directly.\nExperience owning an IT budget, vendor relationships, and contracts.\nExperience with IT controls, security programs, and external audits.\nExperience running IT service management processes, such as incident, change, and service-level management.\nStrong communication skills, with the ability to work effectively with business leaders, technical teams, and auditors.\nPreferred Qualifications\nExperience in a publicly traded company, including SOX IT general controls.\nITIL certification or experience working in an ITIL environment.\nExperience with Microsoft 365, Entra ID, Intune, and enterprise ERP and SaaS platforms.\nXPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.","description_format":"text","description_chars":3143,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Advanced Materials","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-11-07T03:25:58Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 4","filings_12m":4,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":122500,"route":null,"cap_exempt":false,"checked_at":"2026-11-08T10:45:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":2,"expected_fill_days":32,"reasons":["conf:10","stale_co","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/xpel-senior-it-manager","json_url":"https://alion.io/job/xpel-senior-it-manager.json","meta":{"generated_at":"2026-11-08T16:17:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34432,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1852724},"rest":"https://alion.io/mcp/rest/get_company?id=1852724"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fxpel-senior-it-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fxpel-senior-it-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fxpel-senior-it-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/xpel-senior-it-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fxpel-senior-it-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3906344}},{"tool":"search_jobs","arguments":{"company":"xpel.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3906344},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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