{"id":1713110,"url":"https://alion.io/job/xpera-account-manager","title":"Account Manager","company":{"id":1324611,"name":"Xpera","domain":"xpera.ca","url":"https://alion.io/company/xpera","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ottawa, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":97000,"period":"year","method":"role_country_seniority_unknown","sample_n":501},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-11T00:15:51Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Xpera Risk Mitigation & Investigation (Xpera) is Canada’s premier national provider of risk mitigation services. Our comprehensive offerings empower clients to enhance business performance and maintain operational continuity by equipping them with the expertise and tools necessary to manage risks at all levels. Our innovative solutions encompass investigations, labour dispute management, evacuation support, emergency security, and emergency staffing. With these solutions, we collaborate with our clients as a proactive partner, poised to assist them in addressing current crises or developing strategies to mitigate potential future risks. More information about Xpera can be found at xpera.ca.\nWe serve a diverse population across Canada. We strive to reflect that diversity within our workforce and ensure that every employee can be their authentic self.\nAdventurous, Respectful, Determined: We lead with “yes”, trust in our shared expertise, and embrace innovation while holding each other accountable to our vision.\nWe are seeking an Account Manager to join our Sales team in Ottawa!\nThe Account Manager will secure new business, provide account management to an existing customer base, and achieve sales and profit growth in the Ottawa and Kingston areas. The Account Manager will also provide day-to-day and operational service for clients.\nReporting to the Vice President, Sales, and working within a collaborative, team-oriented environment, the Account Manager will leverage their business acumen, relationship-building skills, and consultative approach to expand market presence, generate new opportunities, and deepen client engagement.\nThe primary focus of the role will be generating new revenue through proactive business development activities. This includes leveraging an established professional network within the insurance industry, identifying and qualifying prospective clients, developing strategic solutions, and successfully converting opportunities into long-term client partnerships. The Account Manager will also participate in the development of bids & proposals, presentations, and service agreements, and will lead negotiations through to contract execution.\nIn addition, the Account Manager will serve as a trusted advisor to an existing portfolio of clients, ensuring a high level of client satisfaction, identifying opportunities for service expansion, and supporting long-term account growth and retention.\nThis hybrid position combines office-based work, remote work from a dedicated home office, and regular travel for client meetings, site visits, trade shows, industry events, conferences, and other business development activities.\nWhat’s In It For You:\nCompetitive salary\nComprehensive benefits and RRSP matching from your first day of employment\nPerks including discounted gym memberships and shopping discounts\nBonus structure\nMonthly car allowance\nOpportunities for learning and growth\nBusiness casual environment\nSupportive and collaborative team environment\nWhat You Will Do:\nIdentify, pursue, and secure new business opportunities in the assigned territory\nDevelop and execute individual business development plans to achieve revenue and growth targets\nBuild and maintain a strong network of prospects, referral partners, and industry contacts\nGenerate qualified leads through networking, industry events, referrals, and prospecting activities\nConduct client discovery meetings to understand business needs and recommend appropriate solutions\nPrepare and deliver compelling proposals, presentations, and service agreements\nLead contract negotiations and successfully close new business opportunities\nMaintain an active sales pipeline and provide accurate forecasts and updates\nManage and grow a portfolio of existing clients\nBuild trusted advisor relationships with clients by understanding their business objectives and workforce challenges\nConduct regular client meetings and business reviews to ensure service satisfaction and identify opportunities for growth\nAct as the primary point of contact for client inquiries and escalations\nCollaborate with internal subject matter experts to deliver high-quality solutions and exceptional client service\nIdentify opportunities to cross-sell and upsell additional Xpera services\nDevelop strong partnerships with internal teams to support client acquisition and retention\nRepresent Xpera at industry events, trade shows, conferences, and networking functions\nMaintain market awareness of industry trends, client needs, and competitive offerings\nWhat You Will Bring:\nPost secondary education in business, commerce, or a related field\nIntermediate to Senior level experience in B2B sales and account management, ideally within the insurance industry\nStrong understanding of sales strategies, processes, and the full sales cycle\nProvide ability to build credibility and maintain strong relationships with clients and stakeholders at all levels, including senior executives\nAdvanced proficiency in Microsoft Excel, Word, and PowerPoint\nCIP, CFE, CRM, or CSP designation are assets\nDemonstrated success in achieving sales targets, generating referrals, and maintaining a robust pipeline of qualified prospects\nProactive and solutions-oriented, with the ability to identify opportunities and improve the referrals process\nStrong written and verbal communication, presentation, and negotiation skills\nExperience using CRM systems to manage sales activities and track performance and dedication to data hygiene\nHighly organized, self-motivated, and able to manage priorities and deadlines independently\nStrong analytical skills with the ability to interpret data, monitor market trends, identify opportunities, and drive results\nAbility to communicate complex information clearly to diverse audiences\nCollaborative team player with a strong focus on building internal and external partnerships\nStrong understanding of the insurance claims and investigations\nAbility to analyze and leverage KPIs to support business growth\nActive user of social media as a business development and relationship-building tool\nDemonstrated adaptability, continuous learning mindset, and commitment to professional growth\nWe serve a diverse population across Canada and are committed to reflecting that diversity within our workforce. At Xpera, every employee is encouraged to bring their authentic self to work.\nWe welcome and encourage applications from people with disabilities. Candidates may request accommodations at any stage of the recruitment and assessment process.\nIn accordance with Human Rights and Accessibility legislation, Xpera is an equal opportunity employer dedicated to an inclusive, barrier-free recruitment experience. Applicants should notify Human Resources if they require any accommodations during the process.\nUnsolicited Outreach Statement - Recruitment Agencies:\nXpera Risk Mitigation & Investigation will not accept unsolicited resume submittals from third-party recruiters and hereby request agencies to not contact Xpera employees or managers directly to present candidates. Be advised Xpera will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. 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