{"id":2667554,"url":"https://alion.io/job/xpert-fintech-support-engineer-software-support","title":"Support Engineer - Software Support","company":{"id":4435974,"name":"Xpert Fintech","domain":"xpertfintech.com","url":"https://alion.io/company/xpert-fintech","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dhaka, Bangladesh"],"countries":["BD"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"MySQL","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-04T10:49:00Z","employer_posted_date":null,"last_verified_at":"2026-10-04T10:49:00Z","board_verified":false,"closed_at":null,"days_open":20,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":20},"description":"Responsibilities & ContextCareer with Xpert Fintech Ltd.\nXpert Fintech Ltd. is looking for a *Support Engineer – Software Support* to provide day-to-day technical and application support to users of the company's software solutions, particularly applications used in the brokerage and capital market environment.\nThe successful candidate will be responsible for troubleshooting application-related issues, assisting users, analyzing problems, coordinating with the technical team for resolution, and ensuring smooth day-to-day operation of the software.\nJOB RESPONSIBILITIES:\nProvide *first-line and second-line application support* to users of company software.\n\nReceive, investigate, and resolve software-related issues reported by users.\n\nTroubleshoot application errors, functional issues, data-related problems, and system connectivity issues.\n\nAnalyze user-reported problems and identify the root cause where possible.\n\nAssist users in understanding and correctly operating application features and workflows.\n\nSupport software users in brokerage and capital market-related operational activities.\n\nMonitor reported issues and ensure timely follow-up and resolution.\n\nReproduce reported issues and provide detailed information to the development/technical team when escalation is required.\n\nCoordinate with the development and technical teams to resolve application defects and support issues.\n\nPerform basic database queries and data verification when required for troubleshooting.\n\nAssist with software deployment, configuration, updates, and post-deployment support activities.\n\nMaintain proper documentation of recurring issues, solutions, troubleshooting procedures, and user support activities.\n\nGather user feedback and report recurring issues or improvement requirements to the concerned team.\n\nProvide support during software releases, system updates, and operational activities.\n\nPerform other software-support-related responsibilities as assigned by Management.\n\nEducationBachelor's degree in *Computer Science, Computer Science & Engineering, Information Technology, Software Engineering*, or a related discipline.\n\nAdditional RequirementsREQUIRED QUALIFICATIONS:\nGood understanding of *software applications and troubleshooting processes*.\nWorking knowledge of *SQL and relational databases* such as SQL Server or MySQL.\nBasic understanding of software application architecture and client-server systems.\nGood understanding of *software support and incident-resolution processes*.\nKnowledge of *brokerage business operations and capital market applications* will be an advantage.\nStrong analytical and problem-solving skills.\nAbility to diagnose technical issues logically and systematically.\nGood communication skills with the ability to communicate effectively with both technical and non-technical users.\nAbility to work under pressure and handle multiple support issues based on priority.\nWillingness to learn new software applications, business processes, and technologies.\nPreferred Skills\nExperience in *Application/Software Support* or a similar technical support role.\nExperience supporting *financial, brokerage, trading, or capital market software* will be preferred.\nFamiliarity with SQL queries and database troubleshooting.\nExperience working with software issue tracking and support documentation.\nBasic understanding of Windows, networking, and application connectivity issues.\n\nCompensation & Other BenefitsOthers as per company policy\n\nEmployment status: Full Time\nWorkplace: Work at office\nVacancies: 1\nSalary: Negotiable\nJob location: Dhaka","description_format":"text","description_chars":3579,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-16T03:09:09Z"}],"visa":[],"liveness":{"score":49,"band":"ok","label":"Likely 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