{"id":2971110,"url":"https://alion.io/job/xperteez-technology-community-manager-remote-full-time","title":"Community Manager, Remote- Full Time","company":{"id":4435561,"name":"Xperteez Technology","domain":"xperteez.co.in","url":"https://alion.io/company/xperteez-technology","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Communications","role_family":"Communications","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T02:30:42Z","employer_posted_date":null,"last_verified_at":"2026-10-07T02:30:42Z","board_verified":false,"closed_at":null,"days_open":17,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":17},"description":"Job Title: Community Manager\nJob Type: Full-time\nLocation: Remote\nRequired Skills:\nCustomer support \n\nConflict De-escalation\n\nTicket managemet\n\nRemote work\n\nJob Summary:Join our team as a proactive and energetic Community Manager, playing a pivotal role in delivering exceptional customer experiences. You will handle customer complaints and inquiries, manage tickets, and expertly de-escalate conflicts, all while thriving in a dynamic remote environment. If you are driven, adaptable, and passionate about community engagement, we want you on our extended team. \nKey Responsibilities:\nRespond promptly to customer complaints and questions across multiple channels.\n\nManage and resolve customer support tickets independently with accuracy and efficiency.\n\nDe-escalate conflicts and turn challenging interactions into positive outcomes.\n\nMonitor community activities and proactively identify potential issues or opportunities.\n\nCollaborate closely with internal teams to ensure customer needs are met and feedback is shared.\n\nMaintain clear documentation of all community interactions and ticket histories.\n\nFoster a positive, inclusive, and engaging community environment.\n\nRequired Skills and Qualifications:\nDemonstrated experience in customer support or community management roles.\n\nExpertise in conflict de-escalation and crisis management.\n\nProficient with ticket management systems and support tools.\n\nStrong ability to manage time, prioritize tasks, and work independently in a fully remote setting.\n\nExcellent written and verbal communication skills.\n\nEnergetic, resourceful, and solution-oriented mindset.\n\nProven track record of providing exceptional customer experiences. \n\nPreferred Qualifications:\nPrior experience working in distributed or remote teams.\n\nFamiliarity with online community platforms and moderation best practices.\n\nExperience with data-driven decision-making to improve community engagement.\n\nOriginally posted on Himalayas","description_format":"text","description_chars":1954,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-21T02:28:15Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.811,"p_room":0.9,"age_days":17,"expected_fill_days":35,"reasons":["seen:17","velocity","win:mid"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/xperteez-technology-community-manager-remote-full-time","json_url":"https://alion.io/job/xperteez-technology-community-manager-remote-full-time.json","meta":{"generated_at":"2026-10-24T22:27:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32922,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4435561},"rest":"https://alion.io/mcp/rest/get_company?id=4435561"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fxperteez-technology-community-manager-remote-full-time"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fxperteez-technology-community-manager-remote-full-time"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fxperteez-technology-community-manager-remote-full-time"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/xperteez-technology-community-manager-remote-full-time\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fxperteez-technology-community-manager-remote-full-time"}]}