{"id":2952621,"url":"https://alion.io/job/xperteez-technology-computer-user-support-specialists-remote-contract","title":"Computer User Support Specialists | Remote - Contract","company":{"id":4435561,"name":"Xperteez Technology","domain":"xperteez.co.in","url":"https://alion.io/company/xperteez-technology","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dover","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"worldwide","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-12T04:34:17Z","employer_posted_date":null,"last_verified_at":"2026-10-12T04:34:17Z","board_verified":false,"closed_at":null,"days_open":14,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":14},"description":"Role Title: Computer User Support Specialists\nRole Type: Contractor\nLocation: Remote\nWe are selecting Computer User Support Specialists to contribute their advanced troubleshooting capabilities to a key customer project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.\nRequired Skills\nhardware/software troubleshooting\n\nnetworking knowledge tcp/ip\n\nVPN\n\nDNS\n\nticket management\n\nOS support\n\nScope of Work\nDiagnose and resolve common and complex hardware, software, and networking issues using industry best practices.\n\nProvide guidance on OS support (Windows, MacOS, Linux) and network connectivity, including TCP/IP, VPNs, and DNS-related concerns.\n\nDocument troubleshooting steps, solutions, and user interactions clearly within a ticket management system.\n\nContribute detailed process insights that enhance future support workflows and training data quality.\n\nCollaborate asynchronously and communicate technical concepts effectively through written and verbal channels.\n\nIdentify patterns in support issues, offering recommendations or process improvements to the project team.\n\nPreferred Qualifications\nMinimum 3 years' proven experience providing Tier 2/3 IT support.\n\nExpertise in diagnosing and resolving hardware and software issues across varied platforms.\n\nStrong understanding of networking concepts, including TCP/IP, VPNs, and DNS troubleshooting.\n\nProficiency with ticket management systems and thorough documentation practices.\n\nExceptional written and verbal communication skills, with a focus on user-friendly explanations.\n\nCertifications such as CompTIA A+, Network+, or ITIL are advantageous.\n\nDemonstrated ability to work independently, prioritize tasks, and deliver high-quality input for technical projects.\n\nOriginally posted on Himalayas","description_format":"text","description_chars":1976,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","AI Training Data & Annotation"],"lifecycle":[{"event":"open","at":"2026-10-20T20:31:20Z"}],"visa":[],"liveness":{"score":65,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.849,"p_room":0.9,"age_days":14,"expected_fill_days":36,"reasons":["seen:14","velocity","win:mid"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/xperteez-technology-computer-user-support-specialists-remote-contract","json_url":"https://alion.io/job/xperteez-technology-computer-user-support-specialists-remote-contract.json","meta":{"generated_at":"2026-10-26T20:25:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27555,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4435561},"rest":"https://alion.io/mcp/rest/get_company?id=4435561"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fxperteez-technology-computer-user-support-specialists-remote-contract"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fxperteez-technology-computer-user-support-specialists-remote-contract"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fxperteez-technology-computer-user-support-specialists-remote-contract"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/xperteez-technology-computer-user-support-specialists-remote-contract\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fxperteez-technology-computer-user-support-specialists-remote-contract"}]}