{"id":2589080,"url":"https://alion.io/job/xplor-application-support-testing-specialist","title":"Application Support & Testing Specialist","company":{"id":2443,"name":"Xplor","domain":"xplortechnologies.com","url":"https://alion.io/company/xplor","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":84000,"currency":"AUD","period":"year","gross":null,"usd_annual":58443},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-15T04:38:52Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T09:29:45Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.\nWe give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely - without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments.\nWe are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.\n About the opportunity\nJoin our Education Vertical as an Application Support & Testing Specialist in Melbourne to make a real impact every day.\nWe say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.\nReporting to the Application Support Team Lead, this role will join a team of ICT support professionals responsible for investigating, diagnosing, testing and resolving software and application support issues, including reproducing defects, analysing system behaviour and verifying fixes in support and test environments\nAs an Application Support & Testing Specialist, you will provide technical application support for software users and internal teams, while meeting agreed service level agreements for the investigation, testing and resolution of support tickets.Duties include:\nInvestigate, diagnose, test and resolve escalated application support cases within agreed SLAs, including analysing customer issues, reproducing defects, conducting technical testing and prioritising resolutions.\nAnalyse application errors, data issues and system behaviour using SQL, logs, support tools and available technical documentation.\nUse SQL, application logs, support tools and technical documentation to diagnose software faults, data issues, system errors and application performance concerns\nReproduce reported issues in test or support environments and document findings for escalation to product, development or engineering teams.\nPrepare and execute support testing activities, including test cases, regression checks and validation of configuration changes, system updates and software fixes before ticket closure.\nPerform testing of fixes, configuration changes and system updates to confirm issues have been resolved before closure.\nDocument root causes, workarounds and resolutions for recurring software and application issues.\nDevelop and maintain support procedures, knowledge base articles, troubleshooting guides and internal technical resources to assist with the diagnosis and resolution of application issues.\nLiaise with product, development, implementation and customer success teams to resolve complex technical support matters.\nAnalyse ticket trends, recurring issues and system support data to identify opportunities to reduce resolution times, improve SLAs and enhance application support processes.\nMaintain high standards of technical support and customer satisfaction by providing accurate, timely and consistent resolution of software, data and application issues.\nMeet relevant KPIs relating to ticket resolution, technical accuracy, SLA compliance and quality of resolution.\nWhat we offer\nFor this position, we offer a hybrid and flexible working model, where you will spend 2-3 days per week in the office and the remainder working from home.\nThis is a full-time opportunity, located in Melbourne, paying a salary of $85000AUD + Super\n What would make me a good candidate?\nBachelor degree or higher qualification in Information Technology, Computer Science, Software Engineering, Information Systems or a closely related field\nStrong proficiency in SQL, Microsoft Excel and data management, with the ability to investigate data discrepancies, validate application behaviour and support technical issue resolution.\nAbility to maintain accuracy, resilience and sound judgement when investigating and resolving urgent or complex technical support matters.\nProactive and self-motivated learner with the ability to quickly understand new software applications, support tools and technical processes.\nExperience working with virtual and cross-functional teams, including product, development, implementation and customer support teams.\nAdvanced Microsoft Office skills, particularly Excel, for analysing support data, preparing reports and assisting with technical investigations.\nAbility to work within a global organisation and collaborate with international technical and support teams where required.\nDemonstrated experience using multiple technology platforms, support tools, ticketing systems and application support resources.\nDemonstrated experience resolving customer-reported technical issues with a professional, solutions-focused and analytical approach.\nAbility to adapt to complex and changing software environments, product updates and customer support requirements.\nStrong communication skills, with the ability to explain technical issues, resolutions and workarounds clearly to customers and internal stakeholders.\nExperience prioritising multiple support tickets, technical investigations and SLA requirements during high-volume periods.\nMotivated learner with a strong interest in developing technical application support, testing, troubleshooting and software diagnostic skills.\nAt Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply.\n Life at Xplor\nYou’ll be part of a global network of talented colleagues who support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.\nSome of our perks and benefits: *include additional benefits provided in your region*\n12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer \n#GiveBackDays/Commitment to social impact - 3 extra days off to volunteer and give back to your local community \nUnlimited access to LinkedIn Learning, plus regular career and growth conversations with your leader, as part of Xplor GPS\nOngoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program \nHealth & Life Insurance\nAccess to free mental health support \nFlexible working arrangements \nReady to apply?\nTo start your application, please submit your resume and we’ll be in touch as soon as we can. Please include the word \"moonshot\" at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.\nWe understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process, via .\nBefore you apply\nTo be considered for employment, you must be legally authorised to work in Australia. This applies to remote roles too, as we can only employ people who reside within Australia. Xplor does not sponsor visas, either at the time of hire or at any later time. We're also not able to offer contractor arrangements or Employer of Record engagements for this position at this stage.\nPlease apply through our careers portal or external job boards only. We're unable to upload emailed applications, as our process requires you to answer screening questions directly.\nWe also invite you to check out our Candidate FAQs for more information about our recruitment process xplor.com/recruitment-faqs/.\nInterview Recording and Background Checks\nAs part of our hiring process, successful candidates will be asked to complete background and identity verification checks. Many of our roles are remote, and to protect both candidates and our business from recruitment fraud, we may record video interviews during the process. We keep any recordings and related data only for as long as the hiring process is active and do not retain them afterwards.\nEEO and Artificial Intelligence\nWe believe in transparent hiring. We use an applicant tracking system with artificial intelligence-enabled features to support our recruitment process, but our recruitment team makes all hiring decisions after human review. We do not rely on artificial intelligence to make final hiring decisions. Find our Candidate AI Usage guidelines here.\nXplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.\nWe make it a priority to respond to every applicant.","description_format":"text","description_chars":9047,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Life insurance","Parental leave"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways","Scheduling & Booking Software"],"lifecycle":[{"event":"open","at":"2026-10-15T05:17:09Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":32,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":58443,"is_top_pay":false},"html_url":"https://alion.io/job/xplor-application-support-testing-specialist","json_url":"https://alion.io/job/xplor-application-support-testing-specialist.json","meta":{"generated_at":"2026-10-15T11:57:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18363,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2443},"rest":"https://alion.io/mcp/rest/get_company?id=2443"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fxplor-application-support-testing-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fxplor-application-support-testing-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fxplor-application-support-testing-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/xplor-application-support-testing-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fxplor-application-support-testing-specialist"}]}