{"id":2186601,"url":"https://alion.io/job/xplor-customer-service-advisor-3","title":"Customer Service Advisor","company":{"id":2443,"name":"Xplor","domain":"xplortechnologies.com","url":"https://alion.io/company/xplor","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Newcastle upon Tyne, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":120000,"period":"year","method":"role_country_seniority_unknown","sample_n":196},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false}],"status":"live","first_seen_at":"2026-10-09T13:51:12Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-15T09:29:45Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Customer Service Advisor\nLocation: Newcastle upon Tyne, UK\nType: Full-time\nCompany: Xplor\nAbout Us:\nAt Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.\nWe give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love.\nWe are unified by our purpose of helping people to succees. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.\nOur Team And Why You’ll Love it Here:\nImagine starting every day as a part of our Fitness & Wellbeing Enterprise vertical in our swish Newcastle Upon Tyne office, knowing you’re making a difference. As a Customer Service Advisor, you’ll be on the front lines, solving problems and enriching customer experiences-one conversation at a time. You'll be the liaison to our clients trust, helping them thrive by handling their inquiries via chat, phone, ticket and email like a pro, so they can get back to what they do best.\nYou will be an extension to our clients’ teams, supporting them with our comprehensive suite of technologies, payment capabilities and value-added services like, to help their businesses thrive.\nJob Description\nWhat You'll Do:\nBe the First Point of Contact: Answer calls, with a positive attitude, resolving issues on the spot.\nProblem-Solve Like a Pro: You’ll tackle customer queries about accounts and contracts, escalating only when absolutely necessary to your supportive Team Leader for additional guidance.\nShare Learning: You’ll capture learning from queries and issues to help us with our continuous improvement, sharing your experiences with your team.\nKeep Things Running Smoothly: Handle overdue balances, manage client communications, and keep our systems updated with precision.\nSucceed Daily: Utilise our scripts and materials to achieve Xplor’s service levels and priorities, knowing the value and impact you’ve provided to our clients.\n What We’re Looking For:\nCustomer Whisperer: You’re a people person with top-notch communication skills, whether on the phone, via email, or face-to-face.\nProblem-Solving Ace: You don’t just identify problems-you find solutions.\nDetail-Oriented Dynamo: You spot the small stuff and document it clearly.\nTeam Player Extraordinaire: You know when to roll up your sleeves and dive in.\nAdaptability: Fast-paced environments, with no two days being the same? Bring it on\n Values and Life at Xplor\nOur five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:\nFind a better way\nDo the right thing\nSay it straight\nWin together\nOwn the outcome\nIf these values sound like you, and describe people you want to work with, you will thrive at Xplor.\nAs an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.\nSome of our perks and benefits are:\nPaid Parental Leave benefit programs\n#GiveBackDays/Commitment to social impact - 3 extra days off to volunteer and give back to your local community\nOngoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program\nAccess to free mental health support\nFlexible working arrangements\nReady to apply?\nTo start your application, please submit your resume, and we will be in touch as soon as we can. Please include the word \"moonshot\" at the top of your message to the Hiring Manager so that we know you took the time to read our job a\nWe understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process, via .\nBefore you apply\nTo be considered for employment, you must be legally authorised to work in the United Kingdom. This applies to remote roles too, as we can only employ people who reside within the UK. Xplor does not sponsor visas, either at the time of hire or at any later time. We're also not able to offer contractor arrangements or Employer of Record engagements for this position at this stage.\nPlease apply through our careers portal or external job boards only. We're unable to upload emailed applications, as our process requires you to answer screening questions directly.\nWe also invite you to check out our Candidate FAQs for more information about our recruitment process xplor.com/recruitment-faqs/.\nInterview Recording and Background Checks\nAs part of our hiring process, successful candidates will be asked to complete background and identity verification checks. Many of our roles are remote, and to protect both candidates and our business from recruitment fraud, we may record video interviews via Microsoft Teams during the process. We keep any recordings and related data only for as long as the hiring process is active and do not retain them afterwards.\nEEO and Artificial Intelligence\nWe believe in transparent hiring. We use an applicant tracking system with artificial intelligence-enabled features to support our recruitment process, but our recruitment team makes all hiring decisions after human review. We do not rely on artificial intelligence to make final hiring decisions. Find our Candidate AI Usage guidelines here.\nXplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. 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