{"id":1683982,"url":"https://alion.io/job/xplor-customer-success-manager-2","title":"Customer Success Manager","company":{"id":2443,"name":"Xplor","domain":"xplortechnologies.com","url":"https://alion.io/company/xplor","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":98000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1815},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":true}],"status":"closed","first_seen_at":"2026-09-30T23:41:32Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-20T01:25:27Z","board_verified":false,"closed_at":"2026-10-20T01:25:27Z","days_open":19,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":19},"description":"At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.\nWe give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely - without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments.\nWe are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.\n Join our Fitness & Leisure vertical as a Customer Success Manager on a 12-month fixed-term contract, covering a period of maternity leave and looking after one of our key customers.\nThis is an opportunity to make a real impact every day. We believe every conversation we have, every solution we deliver and every customer interaction is an opportunity to enrich our customers’ experiences and help their businesses thrive.\nWhile this role is initially a leave cover, there is potential for the role to become permanent at the end of the contract, creating an exciting opportunity to grow your career with us.\nYou’ll join our Fitness & Leisure vertical where we’ve recently brought together our Boutique Wellness and Health & Fitness business to form a single, global vertical that serves clients around the globe in key markets like the US, Canada, UK, Europe, Japan, Australia and New Zealand. We have market-leading software products like Xplor Gym (Membr), Mariana Tek, TrueCoach, Clubware, Resamania and Xplor Recreation designed to help our clients manage and grow their business.\nReporting into the Regional Director, APAC, you'll be responsible for managing existing customers and generate new leads for potential new customers. This position supports customers nationally and as such you may be required to travel to service them. This opportunity would suit someone that has worked in the Health & Fitness Industry that has Account Management and/or Sales experience.\nSome of the other responsibilities include:\nResponding to all of your customer's queries in a timely, efficient and courteous manner.\nMaking pro-active account management phone calls and onsite visits to ensure that your customers are receiving the maximum benefits from our payments and software\nDemonstrating the benefits of payments and software and the value added service we are providing\nProviding analysis and recommendations to your clients to improve their business practices\nProviding training to new and existing clients via Teams and in person\nResigning existing clients once they come out of contract\nCreating and analysing monthly reports - for use both internally and externally\nBuilding and maintaining strong working relationships with your customers \nWorking with the Growth Account Manager to identify candidates to migrate from Clubware to Xplor Gym by performing demos and deep dives\nUnderstanding the customer’s business to up-sell products and increase software MRR\nRenewals and contract negotiations\nFor this position, we offer a hybrid and flexible working model, where you will spend 1-2 days per week in the office and the rest working from home.\n What would make me a good candidate?\nWe are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.\nRequired qualifications for this role:\nEntry level Account Management experience or 1-2 years Customer Services experience\nIdeally you will have worked as a Club Manager or have experience running a gym/fitness club.\nYou are familiar with Direct Debit payments and various Club Management Systems.\nIt would be desirable if you have used Debitsuccess and/or Clubware or similar, in a previous role.\nPassion for the fitness & wellbeing industry.\nNot afraid to pick up the phone and call.\nTarget driven, self motivated and goal orientated.\nA high level of computer literacy would be ideal as would a knowledge of Excel and Salesforce.\nAt Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply.\n What does it mean to work for Xplor?\nOur four core values - Make life simple, Build for people, Move with purpose and Create lasting communities - are key to who we are and guide us from how we hire to how we recognise our team members.\nSome of the perks of working with us:\nUnparalleled opportunities to learn and accelerated career development\nA collaborative, team environment with people who truly love what they do\nGender Neutral Paid Parental Leave benefit programs\nUnlimited access to Linked in learning, 10% of your time devoted to growing you and your career, and further support to help you grow\nAccess to mental health support\nFlexible work arrangements \nHow to apply?\nTo start your application with us, please submit your CV and a cover letter and we’ll be in touch as soon as we can. Please include the word \"moonshot\" at the top of your cover letter so that we know you really took the time to read our job ad.\nWe understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process, via .\nBefore you apply\nTo be considered for employment, you must be legally authorised to work in Australia. This applies to remote roles too, as we can only employ people who reside within Australia. Xplor does not sponsor visas, either at the time of hire or at any later time. We're also not able to offer contractor arrangements or Employer of Record engagements for this position at this stage.\nPlease apply through our careers portal or external job boards only. We're unable to upload emailed applications, as our process requires you to answer screening questions directly.\nWe also invite you to check out our Candidate FAQs for more information about our recruitment process xplor.com/recruitment-faqs/.\nInterview Recording and Background Checks\nAs part of our hiring process, successful candidates will be asked to complete background and identity verification checks. Many of our roles are remote, and to protect both candidates and our business from recruitment fraud, we may record video interviews during the process. We keep any recordings and related data only for as long as the hiring process is active and do not retain them afterwards.\nEEO and Artificial Intelligence\nWe believe in transparent hiring. We use an applicant tracking system with artificial intelligence-enabled features to support our recruitment process, but our recruitment team makes all hiring decisions after human review. We do not rely on artificial intelligence to make final hiring decisions. Find our Candidate AI Usage guidelines here.\nXplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.\nWe make it a priority to respond to every applicant.","description_format":"text","description_chars":7814,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Parental leave"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways","Scheduling & Booking Software"],"lifecycle":[{"event":"open","at":"2026-10-02T10:01:35Z"},{"event":"close","at":"2026-10-20T01:25:27Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/xplor-customer-success-manager-2","json_url":"https://alion.io/job/xplor-customer-success-manager-2.json","meta":{"generated_at":"2026-10-22T16:35:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16968,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2443},"rest":"https://alion.io/mcp/rest/get_company?id=2443"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fxplor-customer-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fxplor-customer-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fxplor-customer-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/xplor-customer-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fxplor-customer-success-manager-2"}]}