{"id":2651258,"url":"https://alion.io/job/xplor-technical-support-specialist-ii-accounting","title":"Technical Support Specialist II (Accounting)","company":{"id":2707669,"name":"Xplor","domain":"xplor.com","url":"https://alion.io/company/xplor-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":117000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":250},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-15T11:48:20Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-19T19:12:47Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences.\nWe unite popular brands such as foreUP, myFitApp, Vermont Systems, Momence, Exerp, Mariana Tek, Resamania, FieldEdge, CampBrain and many more.\nJoin Clubessential under Golf & club as a Technical Support Specialist II, Accounting to make a real impact every day. We say that because we know that every conversation we have, every interface we design, and every new feature we ship is another opportunity for us to elevate everyday life experiences for our customers and the people and communities they serve.\nThe Technical Support Specialist II provides specialized technical support for Clubessential accounting, CE Payments, membership billing, reporting, reconciliation, and related financial workflows. The role independently owns cases ranging from standard support requests to complex, financially impactful investigations that may span multiple systems or workflows. The specialist traces system activity, investigates discrepancies, manages client expectations, and determines when Technical Support Specialist Level 3, Development, IT, Payments, leadership, Customer Success, or another resource should become involved. This role protects the client experience and strengthens Support effectiveness by combining accounting and payments knowledge with technical troubleshooting, case management, de-escalation, and sound escalation judgment.\nSome of the things you'll do:\nOwn Accounting and CE Payments cases from initial investigation through resolution or appropriate escalation while maintaining timely and consistent client communication.\nInvestigate issues across Accounts Payable, General Ledger, bank reconciliation, membership billing, Member AR, payment and charge batches, month-end workflows, online payments, PayCloud, card-present payments, settlements, refunds, disputes, reporting, inventory, and supported integrations.\nTrace transactions and system behavior across applicable workflows by reviewing configuration, mappings, transaction activity, batches, reporting, synchronization, and supporting examples.\nInvestigate financial discrepancies by comparing expected versus actual system behavior and identifying whether configuration, workflow, data, integration, synchronization, or another technical factor contributed to the result.\nIdentify patterns across transactions, members, batches, dates, accounts, or other records and assess potential financial, operational, or downstream impact.\nManage complex or frustrated client situations by establishing a clear investigation plan, setting realistic expectations, maintaining ownership, and applying effective de-escalation techniques.\nPrioritize cases based on financial impact, client impact, urgency, case age, service expectations, and escalation risk.\nDetermine when Level 3, Development, IT, Payments, leadership, Customer Success, or another internal resource should become involved and provide complete troubleshooting, examples, impact, and reproduction details.\nGuide clients through Clubessential’s accounting functionality and system behavior while leaving financial decisions and changes to the client’s books to their accounting team.\nIdentify recurring issues, product concerns, and knowledge gaps and contribute findings, troubleshooting practices, and documentation that strengthen Accounting and Payments support.\nWorking arrangements:\nFully Remote in the United States: You can work remotely in this position, provided you reside in the United States, have full working rights and do not require sponsorship.\nQualifications\nWhat would make me a good candidate?\nWe are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big-picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.\nYou'll need:\nStrong working knowledge of accounting and financial workflows, including payment processing, reconciliation, transaction reporting, billing, or financial reporting.\nExperience independently troubleshooting complex software, SaaS, payments, accounting, or financial-system issues where the cause or resolution is not immediately known.\nDemonstrated ability to manage complex or financially impactful cases while maintaining accurate documentation, timely communication, and strong case ownership.\nStrong analytical and critical-thinking skills with the ability to trace activity across interconnected workflows and identify patterns or discrepancies.\nDemonstrated ability to communicate technical and financial-system concepts clearly and de-escalate frustrated client situations.\nAbility to recognize client, financial, and operational risk and determine when additional technical or leadership involvement is required.\nAbility to work the defined support schedule, including evening, weekend, or emergency coverage when assigned.\nIt would be great if you also have:\nExperience supporting payment processing, accounting software, financial technology, POS systems, or club management software.\nExperience with merchant processing, payment devices, settlements, chargebacks, ACH, or third-party financial integrations.\nExperience with Salesforce Service Cloud, Zendesk, or a similar case management platform.\nBachelor’s degree in Accounting, Finance, Business Administration, or a related field, or an equivalent combination of education and relevant professional experience.\nAt Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you don't tick all the boxes, we still encourage you to apply.\nValues and Life at Xplor\nOur five core values guide us from how we hire and recognize our team members to how we interact with our customers day to day:\nFind a better way\nDo the right thing\nSay it straight\nWin together\nOwn the outcome\nIf these values sound like you and describe people you want to work with, you will thrive at Xplor.\nAs an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.\nReady to apply?\nTo start your application, please submit your resume, and we will be in touch as soon as we can.","description_format":"text","description_chars":6898,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Fitness","Financial Software & Embedded Finance"],"lifecycle":[{"event":"open","at":"2026-10-15T21:51:05Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":28,"reasons":["conf:2","win:early"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/xplor-technical-support-specialist-ii-accounting","json_url":"https://alion.io/job/xplor-technical-support-specialist-ii-accounting.json","meta":{"generated_at":"2026-10-19T19:49:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15665,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2707669},"rest":"https://alion.io/mcp/rest/get_company?id=2707669"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fxplor-technical-support-specialist-ii-accounting"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fxplor-technical-support-specialist-ii-accounting"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fxplor-technical-support-specialist-ii-accounting"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/xplor-technical-support-specialist-ii-accounting\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fxplor-technical-support-specialist-ii-accounting"}]}