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Our Agentic AI solution help RCM and healthcare provider organizations improve efficiency, and optimize costs. We are looking for a team member who is eager to learn, collaborate, and grow someone who takes ownership, supports the team, and pushes themselves to get better every day. At Contiinex, you’ll have the chance to work on meaningful AI implementations and shape solutions for global enterprises.\nWebsite: https://www.contiinex.com/\nPosition: Customer Success Engineer - AI Projects\nReporting To: Technical Manager\nLocation: Bangalore, India\nRole Overview\nWe are seeking a Customer Success Engineer with strong technical expertise in AI projects to drive product delivery of voice-enabled customer service solutions. The ideal candidate will have hands-on experience in BFSI (Banking, Financial Services & Insurance) or Healthcare sectors, with a proven track record of developing and deploying AI-powered customer service solutions.\nKey Responsibilities:\nProduct Development & Engineering\nDesign and develop AI-powered customer service solutions using Contiinex speech analytics and voice bot technologies\nIntegrate Contiinex products into BFSI and Healthcare client eco-system\nCreate and optimize voice bot workflows and attributes for customer interaction scenarios\nDevelop Python-based applications and integrations for customer service automation\nBuild and maintain speech analytics pipelines for customer interaction analysis\nClient Engagement & Solution Design\nWork closely with US & India Enterprise clients to understand their customer service requirements\nTranslate business requirements into technical specifications for AI-powered solutions\nConduct technical demonstrations and proof-of-concepts for prospective clients\nSupport pre-sales & integration activities with technical expertise\nImplementation & Integration\nDeploy and integrate voice bot solutions into existing customer service infrastructures\nImplement speech analytics tools for call center optimization and customer insights\nConfigure and customize Contiinex AI tools for specific industry requirements (BFSI/Healthcare)\nEnsure seamless integration with CRM systems, telephony platforms, and other enterprise tools\nDevelop APIs and middleware for third-party system integrations\nQuality Assurance & Optimization\nMonitor and analyze performance metrics of deployed AI solutions\nConduct quality assurance testing for voice bot interactions and speech analytics accuracy\nOptimize model performance based on real-world usage data and feedback\nTroubleshoot technical issues and provide ongoing support for deployed solutions\nImplement feedback loops for continuous improvement of AI systems\nRequired 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