{"id":2163846,"url":"https://alion.io/job/xpresspa-experience-coordinator-4","title":"Experience Coordinator","company":{"id":3868540,"name":"XpresSpa","domain":"xpresspa.com","url":"https://alion.io/company/xpresspa","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Las Vegas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":77000,"period":"year","method":"role_country_seniority_unknown","sample_n":8750},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-15T13:14:46Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-11T17:02:34Z","board_verified":true,"closed_at":null,"days_open":118,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":117},"description":"Description\nWelcome to the gateway of tranquility in the heart of travel! Join our team, where you will cater to the wellness needs of people on the go. As an Experience Coordinator, you will play a pivotal role in ensuring an exceptional and seamless customer experience for travelers. You will be responsible for coordinating spa services, managing appointments, and providing exceptional customer service to enhance the overall well-being of our guests.\nResponsibilities:\nGuest Service:\nGreet guests with a warm and welcoming demeanor, creating a positive first impression.\nEngage with guests to understand their preferences and tailor spa services to meet individual needs.\nFunction as a liaison between spa staff and guests to facilitate smooth communication.\nMaintain a professional and ethical approach in all interactions with guests.\nAppointment Management:\nSchedule and manage spa visits efficiently, including walk-ins and online bookings.\nCoordinate with service providers to ensure accurate scheduling and timely service delivery.[RO1]\nFacility Maintenance:\nEnsure the cleanliness and orderliness of the spa reception area.\nReport any maintenance issues to the appropriate personnel.\nSales:\nPromote spa services and products to guests.\nProvide information on promotions, packages, and additional services, aiming to enhance guest satisfaction and increase revenue.\nProvide product knowledge and recommendations to customers.\nProcess spa payment accurately and efficiently.\nTeam Collaboration:\nCollaborate with spa technicians, management, and other staff to create a cohesive and positive work environment.\nParticipate in team meetings and training sessions to enhance skills and stay informed about spa offerings.\nProblem Resolution:\nAddress and resolve guests concerns or issues promptly and professionally.\nEscalate complex matters to management when necessary.\nCompliance:\nAdhere to all regulations and polices related to spa operations.\nMaintain confidentiality regarding guests’ information and spa procedures.\nAdhere to strict hygiene and sanitation standards, including proper cleaning and sanitization of massage rooms and equipment.\nFollow spa policies and procedures related to health and safety.\nRequired Qualifications:\nWillingness to work flexible hours, including nights, weekends, and holidays, to accommodate the varying schedules of train travelers.\nExcellent interpersonal and communication skills.\nStrong organizational and multitasking abilities.\nProficient in using computer systems and booking software.\nAbility to remain calm and composed in demanding environments.\nPreferred Qualifications:\nPrevious experience as a customer service, hospitality, or spa coordinator\nKnowledge of spa services and products.\nAdditional Education or Certification in Hospitality.\nCore Competencies:\nCommunication\nResults Driven\nCustomer Focus\nTeamwork\nBenefits:\nCompetitive Hourly Wage\nEmployee Discounts on Products and Services\nFlexible scheduling\nMedical Dental, Vision, and Pet Insurance\n401K with Corporate Match\nGenerous PTO Plan\nJoin us at our spa where your passion for hospitality meets the soothing world of wellness. Please send your resume to . We look forward to hearing from you!\n*Full-time positions only.","description_format":"text","description_chars":3258,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-09T08:56:07Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.318,"p_room":0.28,"age_days":116,"expected_fill_days":27,"reasons":["conf:0","wave","win:tail","crowd:"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/xpresspa-experience-coordinator-4","json_url":"https://alion.io/job/xpresspa-experience-coordinator-4.json","meta":{"generated_at":"2026-10-11T20:10:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7734,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3868540},"rest":"https://alion.io/mcp/rest/get_company?id=3868540"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fxpresspa-experience-coordinator-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fxpresspa-experience-coordinator-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fxpresspa-experience-coordinator-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/xpresspa-experience-coordinator-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fxpresspa-experience-coordinator-4"}]}