{"id":888925,"url":"https://alion.io/job/xshore-field-service-manager","title":"Field Service Manager","company":{"id":696394,"name":"X Shore","domain":"xshore.com","url":"https://alion.io/company/xshore","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-04T13:45:16Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-11-13T04:08:46Z","board_verified":true,"closed_at":null,"days_open":69,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":69},"description":"WHAT YOU OWN\nAftermarket revenue and margin\n- Carry an annual service and parts revenue target, and a gross margin target, reported separately from boat margin\n- Sell and renew service agreements across the installed base, including boats delivered before the current ownership structure, and grow the attachment rate\n- Quote and close service, upgrade, and refit work using the existing rate card and parts pricing\n- Track technician utilisation and billable hours, and manage capacity against demand\nField service delivery\n- Plan and dispatch technicians for commissioning, warranty work, scheduled service, and emergency callouts\n- Act as escalation point across the whole boat: propulsion, batteries and BMS, charging, steering and controls, hull and deck systems, electronics and infotainment\n- Own first-time fix rate, mean time to repair, and response time, and report them monthly\n- Coordinate with production and sales on handover and delivery of new boats\nWarranty and quality feedback\n- Decision authority on warranty claims sits with this role and is not delegated to sales\n- Pursue supplier cost recovery on component failures\n- Feed field failure data to R&D on a fixed cadence, with root cause analysis on recurring faults\nTeam and capability\n- Lead, develop, and grow the technician team, including certification and upskilling\n- Maintain and extend service documentation, fault trees, and safety procedures\n- Own high-voltage safety discipline on site and in the field, with no exceptions\n- Build and manage the dealer and partner service network as coverage expands\nREQUIREMENTS\n- 8+ years in marine, automotive EV, or industrial electrical field service, including team leadership\n- Hands-on competence with high-voltage battery systems, electric motors, inverters, chargers, and marine electrical systems. Able to read a wiring diagram, interpret BMS diagnostics, and lead a root cause review without external help\n- Demonstrated commercial ownership: quoting, pricing discipline, service contract sales, or aftermarket P&L responsibility\n- Working knowledge of Directive 2013/53/EU (RCD) and relevant ISO standards for electric propulsion and marine electrical systems. ABYC familiarity is an advantage for the North American market\n- Lithium-ion battery safety and charging infrastructure experience\n- Fluent Swedish and English\n- Driving licence. BE (car with trailer) is an advantage. Boat handling experience preferred\n- Willingness to travel and occasional on-call availability\nWORKING CONDITIONS\n- Work on and around boats, docks, and marinas in varying weather\n- Lifting up to 25 kg and working in confined battery and machinery compartments\nFIRST TWELVE MONTHS, WHAT SUCCESS LOOKS LIKE\n- Service agreement attachment rate on the active installed base at target\n- Aftermarket revenue and gross margin delivered, reported separately from boat sales\n- First-time fix rate and mean time to repair measured, baselined, and improving\n- Both technicians able to close any standard job unsupervised, evidenced not assumed\n- Field failure data reaching R&D monthly, with at least one product change traceable to it","description_format":"text","description_chars":3134,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Swedish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-14T05:35:08Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.406,"p_room":0.28,"age_days":68,"expected_fill_days":26,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/xshore-field-service-manager","json_url":"https://alion.io/job/xshore-field-service-manager.json","meta":{"generated_at":"2026-11-13T06:48:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14249,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":696394},"rest":"https://alion.io/mcp/rest/get_company?id=696394"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fxshore-field-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fxshore-field-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fxshore-field-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/xshore-field-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fxshore-field-service-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":888925}},{"tool":"search_jobs","arguments":{"company":"xshore.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":888925},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}