{"id":209843,"url":"https://alion.io/job/xsolla-customer-success-manager","title":"Customer Success Manager","company":{"id":2375,"name":"Xsolla","domain":"xsolla.com","url":"https://alion.io/company/xsolla","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"C","score":68,"open_postings":174,"ghost_share":0.448,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":66,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Russia"],"countries":["RU"],"hiring_countries":["RU"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":23000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-08-21T08:25:17Z","employer_posted_date":"2026-08-21","last_verified_at":"2026-11-09T11:37:36Z","board_verified":false,"closed_at":"2026-11-09T11:37:36Z","days_open":80,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":79},"description":"We are looking for a highly motivated and strategic Customer Success Manager to join our team. In this role, you will manage a portfolio of high-value clients, ensuring their satisfaction, growth, and long-term retention. Acting as a trusted advisor, you’ll be the key point of contact between our customers and internal teams, driving product adoption, identifying new business opportunities, and ensuring seamless execution of customer needs.\nKey Responsibilities\nBuild and nurture strategic relationships with a portfolio of major clients to ensure satisfaction, retention, and growth.\n\nUnderstand customer goals and business needs through in-depth discovery and regular communication, ensuring our solutions align with their objectives.\n\nPropose new products, features, and solutions to drive customer value and support their ongoing success.\n\nAct as the voice of the customer internally, liaising with product, sales, and support teams to ensure timely and accurate delivery of customer requests.\n\nOwn the execution of customer deliverables, ensuring internal stakeholders are aligned and accountable.\n\nResolve issues and manage escalations with professionalism, protecting the integrity of the relationship.\n\nConduct regular Business Reviews to assess customer health, review progress toward objectives, and gather actionable feedback.\n\nIdentify and support upsell and expansion opportunities, contributing to revenue growth through long-term relationship development.\n\nTrack and analyze customer success metrics to generate actionable insights and report on customer performance at a senior level.\n\nQualifications\nProven 1-2 years of experience in Customer Success, Account Management, or related client-facing roles\n\nStrong ability to build relationships and influence stakeholders at all levels, both externally and internally.\n\nExcellent communication, presentation, and problem-solving skills.\n\nEnglish speaking skills - Proficiency / Advanced; must be able to communicate clearly and professionally with global clients and internal teams.\n\nComfortable working cross-functionally with product, engineering, and sales teams.\n\nData-driven mindset with experience in analyzing metrics and translating them into business outcomes.\n\nProactive, detail-oriented, and highly organized with a strong sense of ownership and accountability.\n\nExperience in industry, e.g., gaming, SaaS, fintech is a plus.\n\nWhy Join Us\nOpportunity to work with top-tier clients and make a measurable impact.\n\nA dynamic, collaborative team culture that values innovation and initiative.\n\nContinuous learning and growth opportunities within a global organization.","description_format":"text","description_chars":2643,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning","Growth opportunities"],"hiring_locations":[{"name":"Russia","iso":"RU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","Payment Processing & Gateways","Game Development"],"lifecycle":[{"event":"open","at":"2026-09-05T08:12:23Z"},{"event":"close","at":"2026-11-09T11:37:36Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/xsolla-customer-success-manager","json_url":"https://alion.io/job/xsolla-customer-success-manager.json","meta":{"generated_at":"2026-11-09T21:42:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10385,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2375},"rest":"https://alion.io/mcp/rest/get_company?id=2375"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fxsolla-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fxsolla-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fxsolla-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/xsolla-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fxsolla-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":209843}},{"tool":"search_jobs","arguments":{"company":"xsolla.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":209843},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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