{"id":2368588,"url":"https://alion.io/job/xtb-junior-customer-support-specialist-with-czech","title":"Junior Customer Support Specialist with Czech","company":{"id":2723,"name":"XTB","domain":"xtb.com","url":"https://alion.io/company/xtb","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":39000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":14},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T12:11:27Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-21T16:53:26Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"XTB is a global company from the financial industry, focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, and the range of our operations covers several countries, including Asia and South America.\nAt XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment, XTB is the right place for you.\nWe are a certified Great Place to Work company.\nResponsibilities\nDelivering high-quality customer service to Czech and Slovak speaking clients\nBuilding and maintaining positive relationships with clients\nResponding to customer inquiries and resolving issues in a timely and professional manner (via phone, chats and email)\nProviding explanations and clarifications regarding customer complaints\nMonitoring financial markets and staying up to date with market developments 6) Updating and verifying client information in the CRM system\nCollaborating with external XTB branches and internal departments\nRequirements\nCzech language - native or proficiency level required\nVery good knowledge of English language is a must\nHigher education (might be a final-year university student)\nPrevious experience in a customer service role (desirable)\nAbility to multitask, prioritize and close tasks quickly\nStrong communication, interpersonal and negotiation skills\nWhat We Offer\nStable employment based on an employment contract\nA chance to grow within the FinTech industry in an international environment, while having a real impact on the company and the evolution of its products\nTraining under the supervision of experienced financial market professionals\nA clear development path supported by regular feedback and transparent career progression\nHybrid work model (remote model available for candidates outside Warsaw)\nRegular team-building and integration events\nWide range of benefits like private medical care, myBenefit platform, sport card, language learning platform, meal co-financing at the office and 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