Sales Operations Engineer

The XTIUM global team is made up of a group of diverse and talented professionals who are all driven by the same goal: excellence and continuous improvement. We are all about embracing challenges, keeping the lines of communication open and working together. We take ownership of our work, focus on learning and growing and hold ourselves accountable to our colleagues and customers. Together, we strive to push boundaries, make an impact and inspire each other to reach our full potential.

Job Description:

At XTIUM, we don’t just build IT solutions-we build careers. Our culture is designed to empower individuals to achieve their best while making a real impact. You’ll have the opportunity to connect with our leadership team, embrace challenges, and celebrate success in a dynamic, fast-paced environment. If you’re passionate, driven, and eager to grow, XTIUM is where your potential meets opportunity. Our team members are the driving force behind our success, and we’re looking for passionate, resilient individuals eager to grow and make a meaningful impact. If you’re ready to contribute and help shape the future, XTIUM is the place for you.

About the Team:

At XTIUM, we are a dedicated team of pre-sales technical specialists passionate about designing innovative solutions that drive business success. We collaborate closely with our sales counterparts and customers to build trusted relationships, translating complex technologies into impactful strategies. Together, we are fueling XTIUM’s vision to be the premier IT managed service provider by turning challenges into opportunities for growth and innovation.

About the Role:

As a Sales Operations Engineer within XTIUM’s Deal Desk organization, you will play a pivotal role in supporting our sales teams by delivering accurate and timely price quotations for our Core Services Offerings. You will coordinate sales opportunities, maintain process documentation, and manage RFx history to ensure seamless Deal Desk operations. Leveraging your technical expertise across our service portfolio, you will collaborate with operational teams to guide the solution review process and ensure alignment with customer needs and business goals.

Job Responsibilities:

• Create detailed and accurate price quotations for XTIUM’s Core Services Offerings by interpreting and reviewing Salesforce opportunities and requests for pricing.
• Execute deal crafting strategies using established service and pricing guidelines to align solutions with customer needs.
• Lead cross-functional collaboration with sales, operations, and technical teams to design and validate solutions that meet customer requirements.
• Maintain and update Deal Desk documentation in SharePoint and Salesforce, ensuring all cost models, proposals, Statements of Work (SOWs), and process templates are organized and accessible.
• Collaborate directly with customers and sales teams to qualify, scope, solution, and present tailored opportunities that align with business objectives.
• Coordinate solution review processes, identifying and communicating win strategies with Solution Sales Executives to drive deal success.
• Assist in the preparation and analysis of sales data for executive meetings, supporting the Deal Desk Lead with strategic insights.
• Manage the team’s response timeliness by monitoring and supporting key performance indicators (KPIs) to improve overall efficiency.
• Collaborate with cross-functional teams to ensure all SOWs, proposals, and RFP responses are current, compelling, and aligned with XTIUM’s service offerings.
• Participate in internal customer onboarding meetings to provide solution insights and ensure seamless project handoffs.

Job Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field (or equivalent work experience).
• 1-3 years of experience in a Sales Engineering, Technical Sales, Pre-Sales, or similar technical support role within the IT managed services industry.
• Technical knowledge across XTIUM’s core service areas, including Cloud Solutions (DaaS, IaaS, Azure), Unified Communications (VOIP), Contact Center as a Service (CCaaS), Managed Network Services, and Managed Security Services (MDR, XDR, EDR).
• Proficiency with Salesforce (or similar CRM systems) for managing opportunities and maintaining accurate sales documentation.
• Strong understanding of pricing models, solution design, and the sales process in a technical environment.
• Exceptional communication skills, with the ability to translate complex technical solutions into clear business value for customers and internal teams.
• Detail-oriented with strong organizational skills, capable of managing multiple projects and meeting deadlines in a fast-paced environment.
• Experience collaborating with cross-functional teams, including sales, operations, and technical teams, to develop and present tailored solutions.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and collaboration tools like Teams and SharePoint for documentation management.
• Relevant industry certifications are a plus (e.g., Microsoft Azure, Cisco CCNA, Fortinet NSE, Palo Alto Networks PCNSA).

The salary range for this position is $75,000 - $95,000/annually. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies, experience, and location. We offer a competitive benefits package with Med/Dental/FSA/401(k)/Flexible Paid Time Off.

XTIUM is an equal opportunity employer.