{"id":1617507,"url":"https://alion.io/job/xtratuf-customer-care-representative-lehigh","title":"Customer Care Representative - Lehigh","company":{"id":1960453,"name":"XTRATUF","domain":"xtratuf.com","url":"https://alion.io/company/xtratuf","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nelsonville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":65000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"closed","first_seen_at":"2026-08-07T11:53:39Z","employer_posted_date":"2026-08-07","last_verified_at":"2026-10-29T15:44:43Z","board_verified":false,"closed_at":"2026-10-29T15:44:43Z","days_open":83,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":83},"description":"The Customer Care Representative will professionally interact with customers to provide superior service and support as a primary agent for all inbound phone calls and Company websites inquiries, being responsible for entry and tracking of orders, answering email inquiries, and notifying customers of backorders.\nTraining Schedule: Monday - Friday, 8:00 AM - 5:00 PM EST\nWork Schedule: Monday - Friday 10:00 AM - 7:00 PM EST.\nEssential Duties and Responsibilities\nTo perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and responsibilities include the following, other duties may be assigned:\nAnswer inbound and place outbound calls.\nHandle consumer chats and email correspondences.\nEnter orders as needed.\nAcquire a working knowledge of product lines and be able to suggest alternate selections and upgrades as needed.\nOffer feedback to E-commerce department regarding consumer’s experience while interacting with company websites.\nHelp to troubleshoot, understand and fully document any web issues before getting it to the correct technical resource for resolution.\nTrack any problems or complaints to final resolution within a designated time frame.\nProvide callers with accurate information and/or refers their requests to the appropriate department or responsible person.\nWork to convert call and chat inquiries into sales.\nProcess consumer returns as needed.\nIn addition to the requirements listed below, the following are representative of the knowledge, skill, and/or ability required.\nAssociate's degree (A. A.) or equivalent from two-year College or technical school; or two (2) to four (4) years related experience and/or training; or equivalent combination of education and experience.\nOne (1) to two (2) years of call center experience.\nIntermediate level of skill in Microsoft applications including Word, Excel, PowerPoint, and Outlook; strong experience using web-based service and/or ecommerce tools.\nStrong oral and written communication and telephone skills.\nStrong organizational skills with the ability to multitask and demonstrated ability to work in a fast-paced environment.","description_format":"text","description_chars":2272,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T20:37:33Z"},{"event":"close","at":"2026-10-29T15:44:43Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/xtratuf-customer-care-representative-lehigh","json_url":"https://alion.io/job/xtratuf-customer-care-representative-lehigh.json","meta":{"generated_at":"2026-10-31T11:06:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17062,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1960453},"rest":"https://alion.io/mcp/rest/get_company?id=1960453"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fxtratuf-customer-care-representative-lehigh"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fxtratuf-customer-care-representative-lehigh"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fxtratuf-customer-care-representative-lehigh"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/xtratuf-customer-care-representative-lehigh\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fxtratuf-customer-care-representative-lehigh"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1617507}},{"tool":"search_jobs","arguments":{"company":"xtratuf.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1617507},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}