{"id":3127410,"url":"https://alion.io/job/xtremax-technial-support-engineer-noc-24x7-operations-support","title":"Technial Support Engineer - NOC (24x7 Operations Support)","company":{"id":3414,"name":"Xtremax","domain":"xtremax.com","url":"https://alion.io/company/xtremax-pte-ltd","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":83,"open_postings":51,"ghost_share":0.196,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":65,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bandung, Indonesia"],"countries":["ID"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Service Desk","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"GCP","optional":true},{"name":"Jira","optional":true},{"name":"Linux","optional":true},{"name":"ServiceNow","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-23T02:37:33Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-26T22:21:13Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":3},"description":"We are looking for a NOC Engineer to join our operations team and help ensure the availability, stability, and reliability of our systems and services. In this role, you will monitor applications and infrastructure, respond to system alerts, manage support tickets, and coordinate with relevant technical teams to resolve incidents.\nThis position operates on a rotating 24x7 shift schedule, including weekends and public holidays, to ensure continuous service monitoring and timely incident response.\nFresh graduates with a strong willingness to learn, a proactive mindset, and a sense of responsibility are welcome to apply.\nResponsibilities\nMonitor applications, systems, and IT infrastructure to identify potential issues and ensure service availability.\nRespond to system alerts, investigate incidents, and escalate issues or service disruptions to the appropriate technical teams.\nPerform routine operational checks, system health monitoring, and scheduled maintenance activities, including patch updates where required.\nManage, prioritize, and assign support tickets to the relevant teams, ensuring incidents are tracked and followed up until resolution or handover.\nCoordinate with technical teams and stakeholders to provide timely updates on incidents and operational issues.\nMaintain accurate operational documentation, incident records, and handover notes in accordance with established procedures.\nFollow standard operating procedures (SOPs), incident management processes, and escalation guidelines.\nProactively follow up on unresolved incidents and contribute to continuous improvements in operational processes.\nRequirements\nDiploma or Bachelor's degree in any discipline.\nFresh graduates are welcome to apply.\nCandidates with experience in NOC, Service Desk, Helpdesk, Technical Support, IT Operations, Application Support, or Infrastructure Support are encouraged to apply.\nWillingness to work on a rotating 24x7 shift schedule, including weekends and public holidays.\nGood written and verbal communication skills in English.\nStrong sense of ownership, accountability, and responsibility when handling operational tasks.\nProactive and resourceful, with the ability to investigate issues, seek information, and request assistance when needed.\nAbility to follow established procedures, manage priorities, and escalate incidents appropriately.\nGood attention to detail, analytical thinking, and problem-solving skills.\nAbility to remain calm under pressure and work independently while collaborating effectively with different teams.\nEagerness to learn new technologies, systems, and IT operations processes.\nPreferred Qualifications\nExperience working in a shift-based operations, monitoring, or technical support environment.\nFamiliarity with incident management, ticket handling, and escalation processes.\nExperience using ticketing systems such as Jira, ServiceNow, Freshservice, Zendesk, or similar platforms.\nBasic understanding of application and website monitoring, IT infrastructure, or networking concepts.\nFamiliarity with Windows and Linux operating systems.\nBasic knowledge of cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform (GCP).\nExposure to monitoring and alerting tools.\nWhat We're Looking For\nWe are looking for someone who takes ownership of their responsibilities and understands the importance of timely incident response in a 24x7 operations environment.\nThe ideal candidate:\nTakes initiative to investigate issues rather than waiting for instructions.\nUnderstands when and how to escalate incidents to the appropriate teams.\nFollows up on unresolved issues until they are addressed or properly handed over.\nActively seeks solutions when documentation or standard procedures do not cover a particular situation.\nCommunicates clearly and professionally with technical teams and stakeholders.\nRemains calm, organized, and responsive during incidents.\nDemonstrates a strong learning mindset and is motivated to develop a career in IT Operations.\nBenefits\nBy submitting your resume/CV, you consent and agree to allow the information provided to be used and processed by or on behalf of Xtremax Pte Ltd for purposes related to your registration of interest in current or future employment with us and for the processing of your application for employment.\nYou also represent to us that you have obtained the consent of your referees when you disclose to us their personal data for the purpose of conducting reference checks.\nThe personal data held by us relating to your application will be kept strictly confidential and in accordance with the PDPA. You may also refer to our Privacy Policy for more details here: https://www.xtremax.com/privacy-policy\nWe regret to inform you that should you not consent to providing the necessary data required for us to process your application, your application will be considered void.","description_format":"text","description_chars":4878,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","Custom Software Development","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-10-23T02:37:33Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":65,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/xtremax-technial-support-engineer-noc-24x7-operations-support","json_url":"https://alion.io/job/xtremax-technial-support-engineer-noc-24x7-operations-support.json","meta":{"generated_at":"2026-10-26T23:11:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31558,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3414},"rest":"https://alion.io/mcp/rest/get_company?id=3414"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fxtremax-technial-support-engineer-noc-24x7-operations-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fxtremax-technial-support-engineer-noc-24x7-operations-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fxtremax-technial-support-engineer-noc-24x7-operations-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/xtremax-technial-support-engineer-noc-24x7-operations-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fxtremax-technial-support-engineer-noc-24x7-operations-support"}]}