{"id":4034514,"url":"https://alion.io/job/xylem-branch-operations-specialist-5","title":"Branch Operations Specialist","company":{"id":44465,"name":"Xylem","domain":"xylem.com","url":"https://alion.io/company/xylem","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":80,"ghost_share":0,"stale_share":0.613,"repost_share":0.013,"time_to_fill_p50_days":41,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Mill, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28,"max":31,"currency":"USD","period":"hour","gross":null,"usd_annual":62000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T19:43:13Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T01:34:59Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employeesoperatingin over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.\nOperations Support Associate\nMake an Impact Supporting Critical Water Solutions\nAt Xylem, we're united by a common purpose: solving water. As an Operations Support Associate, you'll play a critical role in supporting branch and sales operations by ensuring customer contracts, billing, invoicing, order processing, and administrative workflows are completed accurately and efficiently. Your work directly contributes to exceptional customer experiences, operational excellence, and the successful delivery of essential water solutions.\nThis position is ideal for a detail-oriented professional who enjoys solving problems, collaborating across teams, and improving processes that help customers and internal stakeholders succeed.\nWhy This Role Is Different\nIn this role, you'll be more than an administrative support professional. You'll serve as a key operational partner responsible for helping customers, branches, and sales teams navigate processes while ensuring business operations run smoothly. You'll have opportunities to improve workflows, contribute to training initiatives, support system enhancements, and influence customer satisfaction through proactive issue resolution.\nWhat You'll Be Doing\nSupport customer contracts, billing activities, invoicing, order processing, and administrative workflows across multiple business units.\nInvestigate and resolve customer issues, exceptions, and order discrepancies in a timely manner.\nDocument business processes and assist in developing standardized process flows and work instructions.\nCreate and update training materials related to customer processes, order entry, and operational procedures.\nPartner closely with internal teams, branches, customers, and external stakeholders to ensure seamless service delivery.\nMonitor and report exceptions related to customer orders, including purchase order compliance issues.\nResolve issues associated with third-party order processing systems and customer order transactions.\nSupport branch inventory activities, including generating purchase orders and maintaining inventory accuracy.\nCreate customer orders for quoted projects, installations, and service work while managing unique customer requirements within SAP.\nAssist with contract renewals, maintenance, updates, and purchase order changes.\nReview contract auto-renewals and support contract additions submitted by branch teams.\nSubmit invoices through customer vendor portals and validate compatibility with customer accounts payable systems.\nSupport customer master data maintenance and administrative workflows.\nProvide operational support to service centers as business needs require.\nWhere You'll Make an Impact\nDeliver exceptional support that improves customer satisfaction and responsiveness.\nEnsure accurate documentation, billing, and contract management processes.\nHelp branches operate efficiently through proactive issue resolution and administrative support.\nContribute to standardized processes, training initiatives, and operational excellence programs.\nSupport business compliance requirements and data integrity across systems.\nWhat We're Looking For\nRequired Qualifications\nHigh school diploma or equivalent with at least two years of relevant business, operations, customer service, or administrative experience; or\nBachelor's degree with demonstrated capability in a comparable business environment.\nExperience supporting customer-facing processes, contracts, order management, invoicing, or administrative operations.\nStrong organizational skills with exceptional attention to detail.\nAbility to prioritize multiple tasks and meet deadlines in a fast-paced environment.\nStrong verbal and written communication skills.\nAbility to work independently while collaborating effectively within a team environment.\nPreferred Qualifications\nExperience working with ERP systems such as SAP.\nExperience supporting service operations, inventory management, order entry, or contract administration.\nFamiliarity with customer relationship management (CRM) and field service platforms.\nExperience utilizing data and reporting tools to support operational decision-making.\nThe Kind of Candidate Who Thrives Here\nYou will be successful in this role if you:\nEnjoy solving operational and customer-related challenges.\nTake ownership of issues and drive them through resolution.\nBalance attention to detail with a strong sense of urgency.\nCommunicate effectively across multiple teams and stakeholders.\nContinuously seek opportunities to improve processes and enhance efficiency.\nAdapt quickly to changing priorities and business needs.\nWHAT WE CAN OFFER YOU:\nOur Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including:\nGenerous PTO package and paid holidays\nGenerous retirement savings plan\nCustomizable health, dental and vision insurance (eligible on first date)\nCareer progression plans\nReward and recognition programs\nPaid parental leave\nTuition Reimbursement\nCompany Wellness Program\nEmployee Discount Program\nThe estimated pay range for this position is $28/hr. to $31/hr.. Starting pay is dependent on multiple factors, such as skills, experience, and work location. At Xylem, we offer a competitive compensation package with a generous benefits package, including Medical, Dental, and Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement.\nJoin the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; wherewe recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.\nAt Xylem, you'llnot only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.\nPlease note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providingreasonable accommodationsto enable all employees to perform their essential job functions. We reserve the right to modifythis job description and assign additionalduties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation","description_format":"text","description_chars":7520,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Water Utilities"],"lifecycle":[{"event":"open","at":"2026-11-10T19:43:13Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 12","filings_12m":12,"filings_prev_12m":32,"green_card_filings_12m":0,"median_offered_wage_usd":112500,"route":null,"cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":41,"reasons":["conf:3","win:early","comp:junior,brand"],"computed_at":"2026-11-11T05:14:48Z"},"pay":{"stated_usd_annual":62000,"is_top_pay":false},"html_url":"https://alion.io/job/xylem-branch-operations-specialist-5","json_url":"https://alion.io/job/xylem-branch-operations-specialist-5.json","meta":{"generated_at":"2026-11-11T05:14:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6627,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":44465},"rest":"https://alion.io/mcp/rest/get_company?id=44465"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fxylem-branch-operations-specialist-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fxylem-branch-operations-specialist-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fxylem-branch-operations-specialist-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/xylem-branch-operations-specialist-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fxylem-branch-operations-specialist-5"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4034514}},{"tool":"search_jobs","arguments":{"company":"xylem.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4034514},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}