{"id":1968457,"url":"https://alion.io/job/xylem-senior-service-manager","title":"Senior Service Manager","company":{"id":44465,"name":"Xylem","domain":"xylem.com","url":"https://alion.io/company/xylem","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":78,"ghost_share":0,"stale_share":0.91,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milpitas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":108000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2670},"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-06T18:15:14Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-14T00:40:13Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employeesoperatingin over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.\nCORE RESPONSIBILITIES:\nTo perform the job successfully, an individual must be able to perform each essential duty satisfactorily.\nCreate and maintain safe working environment and culture within the organization\n\nDefines and drives (proactive) customer management, employee management, safety management, interpersonal relationship and leadership skills\n\nCan operate with autonomy in a complex environment and manage multiple competing priorities.\n\nAutonomy to make decisions that impact regional and cross-functional / commercial span of control\n\nOperational and strategic management\n\nEnsures cost/revenue support the financial goals of the P&L\n\nDemonstrates leadership behaviors across organizational boundaries of candid communication, collaboration, developing people, embracing DEI and innovation\nDemonstrates high impact culture through innovation, accountability and empowerment\n\nIs agile in responding quickly to customer issues\n\nProvides proactive direction to commercial teams to ensure service center objectives are achieved\n\nMay provide direct supervisor to sales and other commercial colleagues\n\nTake care of company property\n\nTravel Requirements: Some local travel required within the region and customer sites (Xylem Vehicle Assigned)\nDriving Requirements: \nDriver Application for Employment\n\nMotor Vehicle Report (MVR)\n\nForms:\nDriver Disclosure and Release\n\nEmployee Applicant Drug and Alcohol Statement\n\nQUALIFICATIONS:\nEducation Requirements: \nBachelor’s degree preferred; or applicable industry equivalent experience in lieu of degree\n\nExperience Requirements:\nAbility to obtain all required customer clearances\n\nIndustrial or commercial process water experience preferred\n\nClean driving record\n\n2 to 4 years of technical work experience or 5 years of industry specific experience\n\nCombined with 5-7 years of leadership/service management experience\n\nSkill Requirements: \nProficiency with computers and business software, such as Microsoft Office, Skype, Oracle/SAP, cloud-based solutions\n\nPeople management\n\nMechanically minded and/or with knowledge of water systems is very helpful\n\nAbility to communicate up/down/across\n\nAbility to lead and motivate teams\n\nDemonstrates critical thinking and complex troubleshooting to guide and advise team members and customers\n\nAbility to defuse situations at a customer or internal issue.\n\nThe estimated salary range for this position is $125,000 to $150,000 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.\nXylem does not provide visa sponsorship for this position\nJoin the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; wherewe recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.\nAt Xylem, you'llnot only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.\nPlease note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providingreasonable accommodationsto enable all employees to perform their essential job functions. We reserve the right to modifythis job description and assign additionalduties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation","description_format":"text","description_chars":4898,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Data & Analytics","Energy & Utilities","Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-06T18:15:14Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 12","filings_12m":12,"filings_prev_12m":32,"green_card_filings_12m":0,"median_offered_wage_usd":112500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.627,"p_room":1,"age_days":6,"expected_fill_days":32,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/xylem-senior-service-manager","json_url":"https://alion.io/job/xylem-senior-service-manager.json","meta":{"generated_at":"2026-10-14T01:57:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2957,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":44465},"rest":"https://alion.io/mcp/rest/get_company?id=44465"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fxylem-senior-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fxylem-senior-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fxylem-senior-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/xylem-senior-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fxylem-senior-service-manager"}]}