{"id":2486539,"url":"https://alion.io/job/xylem-service-coordinator","title":"Service Coordinator","company":{"id":44465,"name":"Xylem","domain":"xylem.com","url":"https://alion.io/company/xylem","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":79,"ghost_share":0,"stale_share":0.911,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":35000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":49},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T00:34:02Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day.As a leading water technology company with 23,000 employeesoperatingin over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.\nJob Summary:\nThe Service Coordinator will be responsible for completing standard business processes to support service operations ensuring that customer contracts, billing, invoicing and issues of any administrative nature are resolved in a timely fashion. This role can support various business units and is critical to ensure proper documentation, payment and resolution of customer issues. This role will also include:\nAbility to perform routine tasks related to the process that they support\nStrong collaboration with customers, service engineers, and customer service on dealing with issues\nSupports service staff in compiling service metrics\nAssists service manager and service staff ensuring customer requests are completed in a timely manner\nEnsure correct time entries and appropriate billing is maintained for service engagements\nObtain and updates forms of payment to process for service orders from customers\nEnter and create orders for pre-defined or standard jobs\nEnsures all service operations and part numbers are added to service orders\nEnsures on site tech safety credentials or current training in place\nResponsibilities:\nTo perform the job successfully, an individual must be able to perform each essential duty satisfactorily.\nPlan and coordinate service schedules for service engineers based on customer requests, priorities, and resource availability\nCollaborate with internal stakeholders to compile service orders and maintain an accurate billing forecast\nAssist service manager or engineers in service quotations for standard and non-standard service jobs\nWork with the workshop and warehouse to coordinate items in and out, including repairs, loaner units, and returns\nTeam with service engineers to ensure proper job closure, accurate documentation, and service report submission\nCreate and maintain safe working environment and culture within the organization\nTake care of internal and external customer needs and expectations\nDemonstrates high impact culture through innovation, accountability and empowerment\nMust be able to function in a team environment; usually works with direct supervision but can work independently if needed\nTask execution for area of responsibility up to levels defined in the company's DOA policy\nOn the Job Training as advised by supervisor\nEducation & Experience Requirements:\nDiploma or equivalent qualification plus 1 year of applicable work experience in customer service or service coordination, or a Degree with demonstrated capability in comparable work\nSkill Requirements:\nStrong written and verbal communication skills in English; Mandarin or Malay is an advantage for engaging local customers and stakeholders\nIntra-departmental communication for purpose of alignment / information sharing\nAble to execute tasks with guidance\nAbility to understand entry level concepts in execution and organization skills\nUnderstanding of general business concepts\nStrong communication skills\nFluency in standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)\nBasic understanding of ERP systems (e.g., SAP)\nBasic understanding of typical IT business tools\nJoin the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.","description_format":"text","description_chars":4194,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Water Utilities"],"lifecycle":[{"event":"open","at":"2026-10-14T00:40:13Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":1,"expected_fill_days":32,"reasons":["conf:0","stale_co","win:early","comp:junior,brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/xylem-service-coordinator","json_url":"https://alion.io/job/xylem-service-coordinator.json","meta":{"generated_at":"2026-10-15T02:38:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3877,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":44465},"rest":"https://alion.io/mcp/rest/get_company?id=44465"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fxylem-service-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fxylem-service-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fxylem-service-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/xylem-service-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fxylem-service-coordinator"}]}