SERVICE ELECTRICAL ENGINEER
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day.As a leading water technology company with 23,000 employeesoperatingin over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
The Service Engineer plays a critical role in ensuring that the organization’s service operations are efficient and effective. This position involves conducting detailed analyses of service processes, identifying areas for improvement, and developing and implementing service plans. Collaborates with cross-functional teams to address service issues, perform root cause analysis, and implement corrective actions. Additionally, this role involves training and mentoring junior staff.
RESPONSIBILITIES
- Provide technical support to internal colleagues, service partners and distributors for Xylem monitoring & control systems, UV and ozone treatment equipment, and aeration systems (Flygt, Wedeco, Sanitaire).
- Support commissioning of monitoring and control systems - remote technical assistance and on-site commissioning activities.
- Troubleshooting and fault finding - on-site and remote support for service partners during commissioning and operation phases.
- Case management - handling and follow-up of technical cases in the internal Salesforce system.
- Warranty technical support - failure analysis and preparing technical assessments for colleagues handling warranty cases.
- Sales support (Application Support) - providing technical input for quotation preparation and compiling technical specifications.
- Delivering trainings - providing online and on-site product and practical technical trainings for distributors, service partners and internal colleagues.
- Remote monitoring and indirect service support - post-sales technical support of MAS, Nexicon, Avensor and other digital solutions, as well as continuous technical assistance for regional service partners remotely and - when required - through on-site engineering support.
REQUIREMENTS
- University degree in engineering (electrical or automation) or ongoing studies in a related field
- Minimum 3 years of field experience
- Fluent English language skills (spoken and written)
- Strong problem-solving ability
- Accurate work style and ability to meet deadlines
- Category B driving license
- Confident MS Office user
- Clean criminal record (certificate required)
ADVANTAGES
- Experience in pumping systems
- IT knowledge
- Experience in delivering trainings or technical courses
WHAT WE OFFER
- Immediate start
- Full-time position
- Permanent contract
- Stable multinational background where ideas are valued
- Responsible, independent work within a small and friendly team
- Competitive compensation package
- Single-shift working schedule
- Fringe benefits / cafeteria system
- Pleasant working environment
WORK LOCATION
Törökbálint, Hungary and occasional work on external customer sites, 30% travel
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.