{"id":3490742,"url":"https://alion.io/job/xylem-sr-customer-support-coordinator","title":"Sr. Customer Support Coordinator","company":{"id":44465,"name":"Xylem","domain":"xylem.com","url":"https://alion.io/company/xylem","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":78,"ghost_share":0,"stale_share":0.577,"repost_share":0.013,"time_to_fill_p50_days":42,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sanford, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":89000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1815},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-29T23:30:39Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-30T04:18:35Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employeesoperatingin over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.\nThis role combines project coordination and customer support responsibilities, overseeing projects from quotation and order entry through manufacturing, delivery, commissioning, invoicing, and project closeout. The Project Coordinator is responsible for maintaining exceptional customer communication, managing project schedules, coordinating technical documentation, supporting order management activities, and ensuring projects are delivered on time while meeting customer expectations.\nCore Responsibilities\n\nSr. Customer Support Coordinator & Order Management\nReview project documents including contracts, specifications, plans, purchase orders, and related documentation to ensure project requirements are understood and communicated to internal stakeholders.\nCoordinate all aspects of project execution from order receipt through project completion, including timelines, deliverables, documentation, manufacturing milestones, and customer communications.\nProcess and manage customer orders, ensuring order accuracy, pricing validation, commercial compliance, and timely entry into company systems.\nHost project kickoff meetings and align internal teams on scope, schedule, deliverables, and customer expectations.\nMonitor project schedules and proactively communicate status updates, risks, delays, and milestones to customers and internal stakeholders.\nCoordinate shipping, delivery, invoicing, startup, commissioning, and project closeout activities.\nCustomer Support & Relationship Management\nServe as the primary point of contact for customers, sales teams, suppliers, and internal departments throughout the lifecycle of orders and projects.\nDeliver exceptional customer service through prompt, professional, and thorough responses to customer inquiries.\nMaintain ongoing customer communications regarding order status, project schedules, delivery commitments, and issue resolution.\nInvestigate and help resolve customer concerns related to billing, delivery, documentation, or project execution.\nMaintain accurate customer records, contracts, quotations, project documentation, and correspondence within company systems.\nTechnical & Cross-Functional Coordination\nCoordinate the preparation, review, and submission of technical documentation, data packages, drawings, submittals, O&M manuals, and customer deliverables.\nWork closely with Engineering, Operations, Procurement, Supply Chain, and Sales teams to ensure project requirements are met.\nCoordinate with vendors and suppliers to validate product availability, schedules, pricing, and compliance with project specifications.\nAssist in identifying project risks, developing solutions, and escalating issues when necessary to maintain customer satisfaction and project success.\nSupport quotation activities, price and availability requests, and other pre- and post-order sales support functions.\nContinuous Improvement\nParticipate in process improvement initiatives that enhance customer experience, project execution, and operational efficiency.\nSupport special projects and perform additional duties as assigned.\nKey Competencies\nStrong customer service orientation and relationship-building skills\nExcellent verbal and written communication skills\nStrong project coordination and organizational abilities\nAbility to manage multiple priorities simultaneously\nProactive and solutions-oriented mindset\nStrong attention to detail\nBusiness and commercial acumen\nProblem-solving and conflict resolution skills\nTechnical aptitude and ability to understand engineering documentation\nAbility to collaborate effectively across departments and with external customers\nStrong prioritization and time management skills\nComfortable making difficult customer and stakeholder communications when required\nQualifications\n\nEducation & Experience\nAssociate's or Bachelor's degree in Business, Engineering, Supply Chain, or a related field preferred.\n3+ years of experience in project coordination, customer support, order management, account management, or a related role.\nExperience supporting engineered products, manufacturing, industrial, municipal, utility, water, or wastewater industries preferred.\nExperience working with customer orders, quotations, invoicing, and project documentation preferred.\nSkills & Technical Knowledge\nStrong proficiency with Microsoft Office Suite.\nExperience with ERP, CRM, or project management software preferred (SAP, Salesforce, AS400, or similar systems).\nAbility to interpret technical drawings, specifications, and project documentation preferred.\nAbility to work independently while collaborating effectively within cross-functional teams.\nJoin the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; wherewe recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.\nAt Xylem, you'llnot only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.\nPlease note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providingreasonable accommodationsto enable all employees to perform their essential job functions. We reserve the right to modifythis job description and assign additionalduties as needed. 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