{"id":1977064,"url":"https://alion.io/job/xylem-technical-support-engineer","title":"Technical Support Engineer","company":{"id":44465,"name":"Xylem","domain":"xylem.com","url":"https://alion.io/company/xylem","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":65,"ghost_share":0,"stale_share":0.877,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Morrisville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-06T21:44:13Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-09T00:31:20Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employeesoperatingin over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.\nThe Technical Support Analyst plays a critical role in ensuring that end-users receive timely and effective technical support. This position involves diagnosing and resolving complex technical issues, providing guidance to users on the use of software and hardware, and developing and implementing support procedures. The Technical Support Analyst collaborates with cross functional teams to address technical problems, perform root cause analysis, and implement corrective actions. Additionally, this role involves training and mentoring junior support staff.\nResponsibilities:\nTechnical Troubleshooting\nRespond to and resolve technical issues reported by customers\nDiagnose and troubleshoot hardware and software problems\nProvide step-by-step instructions to customers for issue resolution\nEscalate complex issues to appropriate teams or specialists Customer Support\nProvide professional and courteous customer service\nGuide customers through product features and functionality\nAddress customer inquiries and concerns in a timely manner\nMaintain a positive and helpful attitude while assisting customers System Maintenance\nMonitor and maintain system performance and availability\nConduct routine system updates and security checks\nTroubleshoot and resolve system errors or malfunctions\nEnsure data backups are performed regularly and accurately Documentation and Training\nCreate and update technical documentation for products and processes\nConduct training sessions for customers on product usage and troubleshooting\nProvide feedback and suggestions for improving product usability and functionality\nKeep up-to-date with industry trends and advancements in technology Team Collaboration\nCommunicate effectively with team members and other departments\nParticipate in team meetings to discuss product updates and customer feedback\nCollaborate with other technical support analysts to resolve complex issues\nShare knowledge and expertise with team members to improve overall support efficiency. High Impact Behaviors:\nContinuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.\nCollaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.\nResults Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively. Qualifications:\nA bachelor’s degree in International Business, Supply Chain Management or a related field with at least 2 years experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.\nStrong analytical skills and proficiency in data analysis tools (e.g., Excel, SQL).\nIn-depth understanding of inventory management principles and practices.\nExperience with inventory management software and systems.\nAbility to develop and implement inventory optimization strategies.\nStrong problem-solving skills and attention to detail.\nExcellent communication and interpersonal skills.\nAbility to work independently and as part of a team.\nThe estimated salary range for this position is $55k to $70k. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.\nJoin the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; wherewe recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.\nAt Xylem, you'llnot only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.\nPlease note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providingreasonable accommodationsto enable all employees to perform their essential job functions. We reserve the right to modifythis job description and assign additionalduties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation","description_format":"text","description_chars":5800,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Data & Analytics","Energy & Utilities","Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-06T21:44:13Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 12","filings_12m":12,"filings_prev_12m":32,"green_card_filings_12m":0,"median_offered_wage_usd":112500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":35,"reasons":["conf:6","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-08T05:49:30Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":true},"html_url":"https://alion.io/job/xylem-technical-support-engineer","json_url":"https://alion.io/job/xylem-technical-support-engineer.json","meta":{"generated_at":"2026-10-09T03:59:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3352,"day_limit":5000,"remaining_today":1648,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":44465},"rest":"https://alion.io/mcp/rest/get_company?id=44465"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fxylem-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fxylem-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fxylem-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/xylem-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fxylem-technical-support-engineer"}]}